Dhhs
healthcare
AdministrativeSpecialist(S)
“Administrative Specialist (S) at Dhhs. Skills: customer service, problem solving, Microsoft Office. Serve as customer service representative. Assist Food and Nutrition Services recipients”
Industry & Context.
identify the root cause of a client issue; develop an effective and efficient solution
criminal background check
What They're Looking For.
Must Have
High school diploma or General Educational Development (GED) diploma, two years of related administrative or equivalent combination of education and experience
Nice to Have
Microsoft Office applications (Excel, Word, PowerPoint, Teams, SharePoint, Outlook), ability to navigate web-based applications and hyperlinked scripting guides, read, understand, and apply program policies to identify the root cause of a client issue and develop an effective and efficient solution, utilizing web-based applications and scripting guides, skills and experience necessary to perform telephone client services using modern VOIP phone systems, handle high-volume calls (150 – 200 calls per day) promptly and efficiently
What You'll Do.
Serve as customer service representative
Assist Food and Nutrition Services recipients
Address questions concerning EBT card
Provide access to benefits
Engage in problem solving
Utilize recipient information
Use administrative terminal data
Navigate NC FAST database
Applying for this Administrative Specialist (S) role?
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