AdministrativeSpecialist

**Agency** Dept of Health and Human Services **Division** Social Services **Job Classification Title** Administrative Specialist I (S) **Position Number** 60041908 **Grade** NC08 **About Us** The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. **Description of Work** This position serves as the customer service representative and is the human contact for Food and Nutrition Services recipients with questions concerning the Electronic Benefits Transfer (EBT) card and access to benefits. Position engages in problem solving using recipient information, data from an administrative terminal, NC FAST database, on-line information guide and online manual. **Knowledge Skills and Abilities/Management Preferences** _**THIS RECRUITMENT IS TO FILL TWO VACANT ADMINISTRATIVE SPECIALISTS POSITIONS: 60041908, 60041925**_ Salary Range: $39,244 - $68,679 Recruitment Range: $39,244 - $44,290 _Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement._ _The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred._ * Must be able to use Microsoft Office applications (Excel, Word, PowerPoint, Teams, SharePoint, Outlook), along with the ability to navigate web-based applications and hyperlinked scripting guides. * Must be able to read, understand, and apply program policies to identify the root cause of a client issue and develop an effective and efficient solution, utilizing web-based applications and scripting guides. * Mus