University Health Network
Healthcare
AdministrativeAssistantII
“Administrative Assistant II at University Health Network. Skills: Administrative support, EPIC EMR, Calendar management, Patient scheduling. Provide administrative support. Provide reception support”
What You'll Achieve.
Ensure all work from this office is deftly managed; Meeting quality standards set out by UHN
Industry & Context.
Exercise judgment and independence; Proactively using critical thinking; Accurate processing of information; Use good judgment in assessing difficult situations
Criminal Record Check may be required
What They're Looking For.
Must Have
Completion of Secondary School or recognized equivalent, Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent, Two (2) years related administrative support experience, Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required
Nice to Have
Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred, Experience working in a health care environment is an asset, Fluency in a second language is considered an asset (e. g. , French), Knowledge of medical terminology is an asset
What You'll Do.
Provide administrative support
Provide reception support
Provide referral support
Manage constantly changing priorities
Manage calendar and schedule
Process incoming referrals
Schedule/reschedule patient appointments
Respond to patient inquiries
Cancel patient appointments
Complete reminder communications
Complete administrative tasks
Support data reporting requirements
Follow-up and upload documentation
Provide backup/cross-coverage support
How You'll Work.
Team & Collaboration
Provide backup/cross-coverage support as a member of an operational administrative team; Work well under pressure and use good judgment in assessing difficult situations; Able to operate effectively in an interdisciplinary team
Communication Scope
Excellent interpersonal, verbal and written communication skills
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