AdministrativeAssistantII

WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at our West Texas Tele-Center in El Paso at 1359 Lomaland Drive.  TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.   WHO YOU ARE:  The Administrative Assistant II performs routine (journey-level) administrative support work. Work involves disseminating information, maintaining filing systems and performing internal administrative support work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.    YOU WILL BE TRUSTED TO:  - Communicate with individuals by phone to retrieve information (such as correct mailing addresses) and may simultaneously enter basic data into the computer system.  - Receive and sort faxes and incoming/returned mail.  - Record, screen and processes Employer Responses, and re-sends if discrepancies are detected or creates cases if needed.  - Review, process, and route all UI documents, forms, or correspondence (such as withholdings, paper certifications or check stubs) to the appropriate parties.  - Create claims for basic separation issues and non-monetary issues when necessary.  - Use the scanner, will process all appeal documentation that arrives on a daily basis.  - Use File Net to quality check all documents as needed.  - Answer the door intercom and provide visitors with general information to address their questions  - Assist in dissemination of basic information by an