University Health Network
healthcare
AdministrativeAssistantI,General
“Administrative Assistant I, General at University Health Network. Skills: administrative support, patient registration, appointment scheduling, communication management, referral processing. providing administrative and reception support to the Outpatient Psychiatry Clinic. Support the day-to-day operations of the clinic to ensure efficiency and a positive patient experience”
Industry & Context.
Ability to use good judgment in assessing difficult situations
Criminal Record Check may be required
What They're Looking For.
Must Have
Completion of Grade XII or recognized equivalent, A minimum of Two (2) years related administrative support experience, Experience in a Microsoft Office environment, Previous on-the-job computer/word-processing, database and spreadsheet software experience, Excellent interpersonal and customer service skills, Excellent verbal and written communication skills, Excellent organizational and time management skills, Ability to produce high quality work in accordance with Hospital standards, Ability to use good judgment in assessing difficult situations, Knowledge of general office practices, procedures and standards
Nice to Have
Experience working in a health care environment an asset, Experience with Epic, preferred, Knowledge of medical terminology an asset
What You'll Do.
providing administrative and reception support to the Outpatient Psychiatry Clinic
Support the day-to-day operations of the clinic to ensure efficiency and a positive patient experience
Greet and register patients
activate appointments
and serve as the first point of contact for patients arriving at the clinic
Manage incoming communications including phone calls
ensuring timely and professional responses
Respond to general patient inquiries with empathy
Support the scheduling
and cancellation of patient appointments
Coordinate the intake and processing of incoming referrals in a timely and efficient manner
Perform a variety of administrative tasks that support to data tracking
reporting and overall clinic efficiency
Ensure all work aligns with UHN's quality standards and regulatory requirements set out by the College of Physicians and Surgeons of Ontario
Provide cross-coverage and backup support across the outpatient mental health clinic portfolio
Perform other related administrative duties as assigned
How You'll Work.
Team & Collaboration
Collaborate effectively within a multidisciplinary team of physicians, management, and administrative staff
Communication Scope
Excellent verbal and written communication skills
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