Westgate Resorts
Hospitality
AdministrativeAssistant
Neural analysis suggests this role is
optimal for mid candidates.
“Administrative Assistant at Westgate Resorts. Skills: Administrative duties, Customer service, Sales support. Receive, track, and organize tours. Handle customer service inquiries”
Industry & Context.
What They're Looking For.
Must Have
High school diploma or GED, One to three months related experience, Ability to operate a computer, Knowledge of Microsoft Word, Knowledge of Microsoft Excel, Ability to add and subtract two-digit numbers, Ability to multiply and divide with 10's and 100's
What You'll Do.
Handle customer service inquiries
Handle customer complaints
Create and distribute memos
Liaise for reservation issues
Assist Sales Support Director
Process payroll for contractors
Maintain central filing system
Send end of day emails
Update arrival reports
Distribute arrival notices
Answer questions for sales reps
Research information for sales reps
Run reports for management
Maintain inventory of supplies
Send requests for orders
Handle Payroll paperwork
Handle Commissions Dept paperwork
Update IC rep information
Ensure accuracy of duties
Print and distribute surveys
Research commission questions
Prepare reports and summaries
Handle cash purchases
Handle credit card purchases
Batch out credit cards
Settle credit card machine
Assign inventory for timeshares
Coordinate with Contract
Process deals on back end
How You'll Work.
Team & Collaboration
Sales Support Director; Sales Management; HR Department; Payroll Department; Commissions Department; Contract Department
Communication Scope
Present information
Full Job Description
Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description To receive, track and organize all In-House tours, II/Exchanger tours, etc. Handles customer service inquiries and complaints pertaining to In-House tours. General office duties might include creating and distributing memos, filing, copies. Liaison for reservation issues. Assist Sales Support Director with any administrative duties that are needed. May be responsible for timekeeping if needed. Responsible for payroll for Independent Contractors. Essential duties and responsibilities include, but not limited to, the following. * Maintain Central Filing System - Filing arrival notices after sales rep have sign their slips by tour date * Open and Close sales floor; Sending out end of day gifting email and sales #’s for that current day to Sales Director * Updates on arrival reports - Running arrival reports for In-House on a daily basis in order to get the information new referral "add ons" * Distribution of arrival notices - the proper distribution of the arrival notices on a daily basis * Customer service - answering the phones properly, answering questions for sales rep and specialty tours, r
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