TheKey
AdministrativeAssistant
Neural analysis suggests this role is
optimal for Mid candidates.
“Administrative Assistant at TheKey. Understand day to day operations, company policies, operational workflows. Assist field care managers and office employees”
Industry & Context.
Excellent problem-solving skills
Ability to lift and carry up to 10-15 pounds, Ability to sit, stand and walk for prolonged periods of time throughout the workday, Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc., timely and accurate positive fingerprint identification of California based applicants
What They're Looking For.
Must Have
High school diploma or equivalent education required, 3 years of administrative assistant experience, Knowledge of appropriate software including: Microsoft Word, Excel, and Google products, Microsoft PowerPoint and Adobe Acrobat, Excellent customer service and problem-solving skills, Excellent verbal and writing skills, Detail-oriented with the ability to keep up with fast paced processes, Ability to lift and carry up to 10-15 pounds, Ability to sit, stand and walk for prolonged periods of time throughout the workday, Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
What You'll Do.
Understand day to day operations
operational workflows
Assist field care managers and office employees
greet and direct the public
Communicate on telephone/zoom video with clients
Monitor client billing information and care manager payroll
Maintain an effective process for onboarding new clients
Perform additional duties including leading and supporting projects
How You'll Work.
Team & Collaboration
Liaison to Corporate departments including payroll, billing, AR, IT
Communication Scope
Excellent verbal and writing skills
Full Job Description
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. As the Administrative Assistant you will work alongside the Care Management leader to provide assistance and support related to our care management office. ****Qualification:**** To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **** ****Essential Duties and Responsibilities:**** * Fully understand the day to day operations, company policies and operational workflows and other aspects of business to properly support areas of operations based on requests. * Assist field care managers and office employees with any work related questions, troubleshooting, on-the-spot training. * Answer phones, greet and direct the public in a polite and professional manner. * Communicate on telephone/zoom video with clients and or families regarding any customer service or invoicing concern. * Liaison to Corporate departments including payroll, billing, AR, IT and other departments as needed. * Monitor client billing information and care manager payroll (including rates and hours) on a weekly basis to ensure errors are caught before invoices and payroll are processed. * Maintain an effective process for onboarding new clients, including production of welcome letters, introductory telephone calls and confirmation of key billing information. * Perform ad
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