AdministrativeAssistant

Job Description: **Administrative Assistant – Mindplace** **Mindplace Winchester, 129 High Street, SO23 9AX** **Permanent. Full time, 37.5 hours. Monday to Friday on shifts between 8am – 10pm & Saturday 9am – 5pm ** **£26,800 per annum plus excellent benefits** We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care. As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. **We make health happen** We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us. **You’ll help us make health happen by:** * Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout • Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails • Proactive in maintaining a well presented reception and waiting areas • Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results • Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms • Effective results management (including receiving, scanning, and uploading) and follow-up of supp