Accord
Nonprofit Organization Management
AdministrativeAssistant
“Administrative Assistant at Accord. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Clerical Support/Scheduling, Customer service/quality, Stakeholder Follow Up, Caseload development. Provide administrative support to members of the employment services division.. Provide clerical support within the Employment Services division, including scheduling of team meetings.”
Industry & Context.
Creative problem-solving abilities with experience to create positive outcomes.
Work from the office a minimum of 4 days per week unless otherwise approved by the program manager., As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.
What They're Looking For.
Must Have
High School Diploma/GED, A four-year bachelor’s degree in a field related to human services and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65, An associate degree in a field related to human services and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65, A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65, A minimum of 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified above.
What You'll Do.
Provide administrative support to members of the employment services division.
Provide clerical support within the Employment Services division
including scheduling of team meetings.
Coordinate service authorizations within both service sources to facilitate smooth transitions between services in the E1MN pathway.
Maintain working knowledge of E1MN Pathway and provide information and guidance to team members and external stakeholders.
Work strategically with Team Leads and VRS Team Lead to manage team caseloads and inter-program transfers.
Facilitate transportation supports - metro mobility
and purchase replacement cards.
Serve as the content expert for employment services.
Respond to questions of outside stakeholders.
Manage incoming program referrals
responding within 1 business day to inquiries
reviewing for program and personnel fit.
and present at AR meetings
complete service authorization documentation
and assist with AR needs.
Provide excellent customer service in all interactions.
Complete record audits for content and report issues within 1 business day to the Program Manager for follow-up.
Document in the selected electronic health record/database system within 1 business day of completing the review.
Meet or exceed a minimum billing standard of 80 units per month.
As a mandated reporter
respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.
Serve as a representative of the agency and program to the people we support
our community partners and external constituents.
Serve as a positive role model for other employees and maintain departmental confidentiality.
Work from the office a minimum of 4 days per week unless otherwise approved by the program manager.
Complete all training related to the position.
Assist the Program Manager with new employee orientation and training
preparing cubicle spaces
welcome signs and materials
and reviewing all softwares and electronic platforms with new hires in their first week.
Perform other duties as required or assigned.
How You'll Work.
Team & Collaboration
cross-functional coordination; stakeholder management; Work strategically with Team Leads and VRS Team Lead to manage team caseloads and inter-program transfers.; Respond to questions of outside stakeholders.; Serve as a representative of the agency and program to the people we support, our community partners and external constituents.; Serve as a positive role model for other employees and maintain departmental confidentiality.; Assist the Program Manager with new employee orientation and training, preparing cubicle spaces, welcome signs and materials, and reviewing all softwares and electronic platforms with new hires in their first week.
Communication Scope
Excellent written and oral communication skills/abilities; Exceptional verbal and written communication with a highly-responsive time-frame.
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