BILH
AdministrativeAssistant2,Dataentry,CareTransitions
“Administrative Assistant 2, Data entry, Care Transitions at BILH. Skills: Data entry, Administrative support, Customer Service. Reviews QA Nursing charts and records mandatory data points for compliance. Assists with patient and provider correspondences”
Industry & Context.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects, Sitting most of the time, with walking and standing required only occasionally, Vaccinated against influenza (flu) as a condition of employment
What They're Looking For.
Must Have
High School diploma or GED required, 1-3 years related work experience required, Experience with computer systems required, Experience with web based applications required, Experience with some Microsoft Office applications required
Nice to Have
Associate's degree preferred
What You'll Do.
Reviews QA Nursing charts and records mandatory data points for compliance
Assists with patient and provider correspondences
Maintains patient information updates or corrections
Transcribes Emergency Department QA meeting notes into QA dashboard
Provides secretarial and administrative support for the department
Answers and screens telephone calls
Takes accurate messages or directs call to appropriate person
Greets and directs patients/families
Responds to requests in a timely manner and provides clear and accurate information
Types and prepares correspondence and documents according to quality standards
Proofreads and edits materials for grammar
punctuation and spelling
Drafts routine correspondence
Compiles and distributes reports and other information
Schedules appointments and meetings and maintains calendars and schedules
Assists in preparation for conferences
seminars and other department sponsored programs or events
records and prepares related materials
Performs other related duties as assigned
Organizes and maintains department files
records and databases following established procedures
Enters information from source documents into databases and/or spreadsheets
routes and tracks routine administrative forms and documents
Routes materials for required authorizations and monitors receipt by final destination
Communicates with other hospital departments to resolve delays
How You'll Work.
Team & Collaboration
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members; Communicates with other hospital departments to resolve delays, problems and errors
Communication Scope
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers; Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
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