Hilb Group
Administration&SupportSeniorAssociate
“Administration & Support Senior Associate at Hilb Group. Skills: Customer service, Administrative support, Insurance processing. Operate digital, multi-line phone system. Distribute work to various departments”
What They're Looking For.
Must Have
Two year college degree or equivalent experience, Proven customer service skills, Excellent phone skills, Organizational skills, Computer and keyboarding skills, Knowledge of word processing, Microsoft Windows and Office experience, Ability to work within a team environment, Ability to self-direct job duties
Nice to Have
Previous experience using agency management system
What You'll Do.
multi-line phone system
Distribute work to various departments
Assist Account Managers and producers
Process telephone service requests
Process policy endorsements
Process cancellations
Issue identification cards
Document agency management system
Maintain knowledge of agency procedures
Process incoming mail
Process outgoing mail
Review insurance company communications
Review account renewals
Provide assistance to customers regarding billing transactions
Provide assistance to customers regarding billing issues
Provide assistance to customers reporting claims
Provide administrative support to management
Provide administrative support to producers
Provide administrative support to staff
Engage and develop relationships with clients
Develop relationships with carrier underwriters
Listen and identify client needs
Identify client requests
Identify client concerns
Respond to inquiries via telephone
Respond to inquiries via written correspondence
Respond to inquiries via fax
Respond to inquiries via electronic mail
Answer insurance related questions
Maintain confidentiality of client information
Maintain confidentiality of employee information
Maintain confidentiality of carrier information
How You'll Work.
Team & Collaboration
Work with a team; Engage with clients; Develop relationships with underwriters
Communication Scope
Interpersonal communication
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