AdministrationManager

We are currently seeking a proactive and organised Administration Manager to join our team at Crown Equipment. The successful candidate will provide essential administrative support to ensure the smooth and efficient operation of the branch, supporting various departments including service, sales, and rentals. This role requires excellent communication and organisational skills to manage daily office tasks, process documentation, and assist with customer inquiries, contributing to overall branch success. ### Requirements **Duties & Responsibilities** * Provide professional responsive support to internal and external customers, handling enquiries, calls, and ensuring efficient and effective business support services. * Lead and coach the Administration Team to ensure high quality service delivery, operational efficiency and a collaborative customer focused culture. * Review customer orders for both new and second-hand lift trucks’, ensuring all relevant information has been provided by the salesperson and maintain order intake spreadsheet and liaise with Head Office (HO) as required. * Coordinate the movement, preparation, and documentation of trucks and equipment, supporting stocktake, relocations, workshop jobs and unit updates. * Monitor service standards, productivity and KPI's to drive continuous improvement. * Ensure accurate record management and compliance with organisational policies and legislative requirements. * Provide general backup support to administration staff on a daily basis. * Provide on-going administrative support and assistance within the Sales, Rentals and Service Teams at the branch. * Accurately manage service and operational data, including job cards, quotations, costing, purchase orders, invoices, and customer information across CRM systems. * Actively contribute to continuous improvement by collaborating with the team and supporting ongoing enhancements to systems and processes. * Calculate and process End of Month (EOM) Accruals and Jou