Gordon Brothers Industries (GBI)
industrial refrigeration
AdministrationAssistant
“Administration Assistant at Gordon Brothers Industries (GBI). Skills: administrative support, customer service, invoicing, purchase order management, record keeping, continuous improvement. Provide administrative support to the service department, including service technicians.. Answer incoming phone calls and assist with enquiries.”
Industry & Context.
Pre employment checks—including reference checks, medical assessment, criminal record check, and drug & alcohol testing
What They're Looking For.
Must Have
Previous administration experience in a similar position, customer service skills, Proficiency with MS Office, Excellent written and verbal communication skills, Professionalism, initiative, and proactiveness, time management and prioritisation abilities, The ability to build positive relationships with both employees and customers, Multitasking capability and confidence meeting deadlines, A self motivated attitude and eagerness to learn, current working rights in Australia
Nice to Have
service oriented mindset, A collaborative, team-focused approach
What You'll Do.
Provide administrative support to the service department
including service technicians.
Answer incoming phone calls and assist with enquiries.
Create and raise service job requests.
Prepare and issue customer invoices on a regular basis.
Complete accurate timecard data entry.
Reconcile BOC accounts and follow up on gas bottle status.
Generate purchase orders for service technicians and engineers.
Provide backup support to service administrators and main reception when required.
Contribute to the continuous improvement of internal systems and administrative processes.
Develop Pronto Service “Training Module” documentation.
Maintain licence and training records
equipment maintenance logs
and ARCTICK licence documentation.
Collate supporting documentation such as service reports and maintenance sheets.
Maintain filing systems and records for the Melbourne office.
Request customer purchase orders before sending information to accounts.
Communicate cost estimates to customers to obtain purchase orders prior to invoicing.
Receipt purchase orders into the system.
Process goods returns in Pronto (supplier credits).
Assist in managing the Work in Progress (WIP) report.
Raise picking slips from the GBI store in Pronto.
Issue stock from the Pronto inventory warehouse to jobs.
How You'll Work.
Team & Collaboration
Provide administrative support to the service department, including service technicians.; Provide backup support to service administrators and main reception when required.; A collaborative, team-focused approach; The ability to build positive relationships with both employees and customers
Communication Scope
Excellent written and verbal communication skills
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