Gordon Brothers Industries (GBI)
industrial refrigeration
AdministrationAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Administration Assistant at Gordon Brothers Industries (GBI). Skills: administrative support, customer service, invoicing, purchase order management, record keeping, continuous improvement. Provide administrative support to the service department, including service technicians.. Answer incoming phone calls and assist with enquiries.”
Industry & Context.
Pre employment checks—including reference checks, medical assessment, criminal record check, and drug & alcohol testing
What They're Looking For.
Must Have
Previous administration experience in a similar position, customer service skills, Proficiency with MS Office, Excellent written and verbal communication skills, Professionalism, initiative, proactiveness, time management and prioritisation abilities, The ability to build positive relationships with both employees and customers, Multitasking capability, confidence meeting deadlines, A self motivated attitude, eagerness to learn, current working rights in Australia
Nice to Have
service oriented mindset, A collaborative, team-focused approach
What You'll Do.
Provide administrative support to the service department
including service technicians.
Answer incoming phone calls and assist with enquiries.
Create and raise service job requests.
Prepare and issue customer invoices on a regular basis.
Complete accurate timecard data entry.
Reconcile BOC accounts and follow up on gas bottle status.
Generate purchase orders for service technicians and engineers.
Provide backup support to service administrators and main reception when required.
Contribute to the continuous improvement of internal systems and administrative processes.
Develop Pronto Service “Training Module” documentation.
Maintain licence and training records
equipment maintenance logs
and ARCTICK licence documentation.
Collate supporting documentation such as service reports and maintenance sheets.
Maintain filing systems and records for the Melbourne office.
Request customer purchase orders before sending information to accounts.
Communicate cost estimates to customers to obtain purchase orders prior to invoicing.
Receipt purchase orders into the system.
Process goods returns in Pronto (supplier credits).
Assist in managing the Work in Progress (WIP) report.
Raise picking slips from the GBI store in Pronto.
Issue stock from the Pronto inventory warehouse to jobs.
How You'll Work.
Team & Collaboration
Provide administrative support to the service department, including service technicians.; Provide backup support to service administrators and main reception when required.; A collaborative, team-focused approach; The ability to build positive relationships with both employees and customers
Communication Scope
Excellent written and verbal communication skills
Full Job Description
**Johnson Controls** , a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. **Gordon Brothers Industries (GBI)** is Australia’s largest industrial refrigeration company. With offices across all mainland states, we deliver complete end to end industrial refrigeration solutions—including design, construction, and comprehensive servicing—for clients across industries such as mining, chemical processing, food, and beverage. **The Role** **GBI** is seeking a dedicated and enthusiastic **Administration Assistant** to join our **Sydney** team. This is an exciting opportunity to be part of a supportive group with genuine career development prospects. **Key Responsibilities** * Provide administrative support to the service department, including service technicians. * Answer incoming phone calls and assist with enquiries. * Create and raise service job requests. * Prepare and issue customer invoices on a regular basis. * Complete accurate timecard data entry. * Reconcile BOC accounts and follow up on gas bottle status. * Generate purchase orders for service technicians and engineers. * Provide backup support to service administrators and main reception when required. * Contribute to the continuous improvement of internal systems and administrative processes. * Develop Pronto Service “Training Module” documentation. * Maintain licence and training records, equipment maintenance logs, an
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