EVERIENCE
Computer Networking
Administrateur·ricesupportN2/N3
“Administrateur·rice support N2/N3 at EVERIENCE. Skills: Support poste travail, Microsoft 365, Intune, MECM/SCCM. Prendre en charge incidents complexes. Prendre en charge demandes complexes”
What You'll Achieve.
Réduction incidents récurrents; Optimisation expérience utilisateur
Industry & Context.
Diagnostic; Analyse; Résolution d'incidents
What They're Looking For.
Must Have
Support poste de travail N2/N3, Environnement Microsoft, Maîtrise Intune, Maîtrise MECM/SCCM, Maîtrise Microsoft 365, Diagnostic incidents complexes, Résolution incidents complexes, Déploiement applicatif MECM, Packaging applicatif MECM, Outils ITSM, Processus ITIL
What You'll Do.
Prendre en charge incidents complexes
Prendre en charge demandes complexes
Réaliser diagnostic incidents N2/N3
Réaliser analyse incidents N2/N3
Réaliser résolution incidents N2/N3
Escalader sujets experts
Escalader sujets éditeurs
Documenter résolutions
Enrichir base connaissances
Participer amélioration continue processus
Participer amélioration continue pratiques
Contribuer réduction incidents récurrents
Contribuer optimisation expérience utilisateur
How You'll Work.
Team & Collaboration
Communauté Workplace + Security; Équipe dynamique
Applying for this Administrateur·rice support N2/N3 role?
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