EVERIENCE

Computer Networking

Administrateur·ricesupportN2/N3

Montreuil, Ile-de-France, France FULL TIME
The Brief

“Administrateur·rice support N2/N3 at EVERIENCE. Skills: Support poste travail, Microsoft 365, Intune, MECM/SCCM. Prendre en charge incidents complexes. Prendre en charge demandes complexes”

What You'll Achieve.

Réduction incidents récurrents; Optimisation expérience utilisateur

Industry & Context.

Computer Networking
Problems you'll solve

Diagnostic; Analyse; Résolution d'incidents

What They're Looking For.

Must Have

Support poste de travail N2/N3, Environnement Microsoft, Maîtrise Intune, Maîtrise MECM/SCCM, Maîtrise Microsoft 365, Diagnostic incidents complexes, Résolution incidents complexes, Déploiement applicatif MECM, Packaging applicatif MECM, Outils ITSM, Processus ITIL

What You'll Do.

Prendre en charge incidents complexes

Prendre en charge demandes complexes

Réaliser diagnostic incidents N2/N3

Réaliser analyse incidents N2/N3

Réaliser résolution incidents N2/N3

Escalader sujets experts

Escalader sujets éditeurs

Documenter résolutions

Enrichir base connaissances

Participer amélioration continue processus

Participer amélioration continue pratiques

Contribuer réduction incidents récurrents

Contribuer optimisation expérience utilisateur

How You'll Work.

Team & Collaboration

Communauté Workplace + Security; Équipe dynamique

Free ATS check

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