Motus
vehicle reimbursement
AdminSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Admin Support Specialist at Motus. Skills: Customer support, Troubleshooting, Data analysis, Cross-functional collaboration. Provide timely, professional support. Manage and resolve escalated customer issues”
What You'll Achieve.
Drive long-term customer satisfaction; Mitigate customer risk; Support customer retention efforts
Industry & Context.
Proactive problem solver
What They're Looking For.
Must Have
Ability to create, analyze, and interpret reports
Nice to Have
Experience using XLOOKUP and other advanced formulas, Experience supporting SaaS platforms or logistics/driver-based products, Familiarity with SLAs, support metrics, and churn prevention strategies, Experience mentoring or supporting junior support team members
What You'll Do.
Manage and resolve escalated customer issues
Investigate and troubleshoot platform issues
Create custom reports
Adhere to department SLAs
Provide continued education and training
Support internal knowledge sharing
Collaborate with leadership and CSMs
Serve as a subject-matter expert
Document recurring issues
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with leadership and Customer Success Managers; Assist team members with complex cases
Communication Scope
Managing sensitive customer communications
Full Job Description
Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally. At Motus, we’re dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. Position Description: The Admin Support Specialist is responsible for delivering high-quality support to customers and platform administrators while serving as an escalation point for complex issues. This role combines customer support, troubleshooting, data analysis, and cross-functional collaboration to ensure a seamless customer experience and drive long-term customer satisfaction. The ideal candidate is a proactive problem solver who can manage escalated support cases, analyze program performance, create custom reports, and provide strategic insights to both customers and internal teams. This role works closely with Customer Success, Operations, Product, and Leadership teams to improve processes, mitigate customer risk, and support customer retention efforts. Position Duties: Provide timely, professional support to customers and platform administrators through troubleshooting, issue resolution, and ongoing product guidance Manage and resolve escalated customer issues, ensuring accurate communication, ownership, and follow-through to resolution Investigate and troubleshoot platform, reporting, and operational issues by collaborating with internal teams when necessary Create custom reports, dashboards, and program analyses to support customer needs and business objectives Adhere to department SLAs,
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