Accor
Hospitality
Adjunt@dedirección
“Adjunt@ de dirección at Accor. Skills: Hotel operations management, Guest experience, Incident management. Support management in daily management. Coordinate hotel general operations”
What You'll Achieve.
Contribute to establishment growth; Contribute to establishment profitability; Ensure excellent guest experience
Industry & Context.
Incident resolution; Situation handling
Adaptability to operational needs
What They're Looking For.
Must Have
1 year experience similar role hotel sector, High level English spoken written, Leadership skills, Organization skills, Incident resolution skills, Customer orientation, Service vocation, Communication skills, Teamwork skills, Adaptability to hotel operational needs
Nice to Have
Proactive person, Operational vision, Capacity to assume responsibilities
What You'll Do.
Support management in daily management
Coordinate hotel general operations
Supervise Reception functioning
Optimize Reception functioning
Ensure excellent guest experience
Manage operational incidents
Handle customer situations
Seek quick effective solutions
Track guest satisfaction
Propose continuous improvement actions
Collaborate in reservation management
Collaborate in revenue management
Collaborate in occupancy control
Ensure compliance internal procedures
Ensure compliance quality standards
Ensure compliance safety hygiene regulations
How You'll Work.
Team & Collaboration
Support to management
Communication Scope
Customer service; International client attention
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