Accor

Hospitality

Adjunt@dedirección

€23–29k ~AI est. Madrid, Madrid, Spain FULL TIME
The Brief

“Adjunt@ de dirección at Accor. Skills: Hotel operations management, Guest experience, Incident management. Support management in daily management. Coordinate hotel general operations”

What You'll Achieve.

Contribute to establishment growth; Contribute to establishment profitability; Ensure excellent guest experience

Industry & Context.

Hospitality
Problems you'll solve

Incident resolution; Situation handling

Eligibility Requirements

Adaptability to operational needs

What They're Looking For.

Must Have

1 year experience similar role hotel sector, High level English spoken written, Leadership skills, Organization skills, Incident resolution skills, Customer orientation, Service vocation, Communication skills, Teamwork skills, Adaptability to hotel operational needs

Nice to Have

Proactive person, Operational vision, Capacity to assume responsibilities

What You'll Do.

Support management in daily management

Coordinate hotel general operations

Supervise Reception functioning

Optimize Reception functioning

Ensure excellent guest experience

Manage operational incidents

Handle customer situations

Seek quick effective solutions

Track guest satisfaction

Propose continuous improvement actions

Collaborate in reservation management

Collaborate in revenue management

Collaborate in occupancy control

Ensure compliance internal procedures

Ensure compliance quality standards

Ensure compliance safety hygiene regulations

How You'll Work.

Team & Collaboration

Support to management

Communication Scope

Customer service; International client attention

Free ATS check

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