Amazon Web Services, Inc.
Cloud Computing
ADCTechnicalCustomerServiceSpecialist,AmazonDedicateCloud(ADC)CustomerService
“ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service at Amazon Web Services, Inc.. Skills: Customer Service, Account Management, Cloud Computing. Address complex account/billing issues. Understand AWS account/billing services”
Industry & Context.
Solve technical problems; Dive deep to understand issues; Problem solving
TS/SCI with polygraph, Opt into clearance
What They're Looking For.
Must Have
Associate's degree or A+/Network+/Security+, 1+ year Customer Service/Account Management, 1+ year advanced Excel, Active TS/SCI with Polygraph
Nice to Have
Experience in leadership/account management, Dig into details to solve problems, Success in fast-paced support, Success driving cross-functional deliverables, SQL/relational database experience, Fluency with Web Technologies, Understanding of cloud compute/storage
What You'll Do.
Address complex account/billing issues
Understand AWS account/billing services
Perform deep dive analysis
Educate customers on reporting
Provide prompt customer-oriented service
Work with support peers globally
Drive projects improving customer interactions
Act as Voice of the Customer
Report areas for improvement
Seek solutions to customer needs
Communicate trends to leadership
Suggest innovative solutions
Assist with customer communication
Develop detailed product knowledge
Drive resolution of customer issues
Update internal knowledge pages
How You'll Work.
Team & Collaboration
Work with TAMs; Work with Sales; Work with Solution Architects
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