Amazon Web Services, Inc.
Cloud Computing
ADCTechnicalCustomerServiceSpecialist,AmazonDedicateCloud(ADC)CustomerService
“ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service at Amazon Web Services, Inc.. Skills: Customer Success, Technical Support, Cloud Computing. Address complex account and billing issues. Understand AWS account and billing services”
Industry & Context.
Solve technical problems; Dive deep to understand issues; Resolve problems
TS/SCI with polygraph, Opt into clearance
What They're Looking For.
Must Have
Associate's degree or A+/Network+/Security+, 1+ year Customer Service/Account Management, 1+ year advanced Excel, Active TS/SCI with Polygraph
Nice to Have
Leadership experience, Account management experience, SQL experience, Relational database experience, Web Technologies fluency, Internet fluency, Cloud compute concepts, Cloud storage concepts
What You'll Do.
Address complex account and billing issues
Understand AWS account and billing services
Provide valuable feedback
Perform deep dive analysis
Educate customers on reporting options
Educate customers on alerts
Educate customers on budgets
Provide prompt customer-oriented service
Ensure consistent support level
Drive projects improving customer interactions
Report observed areas for improvement
Act on observed areas for improvement
Seek solutions to customer needs
Communicate trends to leadership
Suggest innovative solutions
Assist with customer communication during launches
Assist with customer communication during support events
Develop detailed knowledge about AWS products
Develop detailed knowledge about AWS features
Drive resolution of issues for customers
Update internal knowledge reference pages
How You'll Work.
Team & Collaboration
Work with TAMs; Work with Sales; Work with Solution Architects; Work with customer support peers
Communication Scope
Customer-oriented service
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