Amazon Web Services, Inc.
Cloud Computing
ADCTechnicalCustomerServiceSpecialist,AmazonDedicateCloud(ADC)CustomerService
“ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service at Amazon Web Services, Inc.. Skills: Customer Success, Technical Support, Account Billing. Address complex account and billing issues. Understand how customers use AWS account and billing”
Industry & Context.
Solve technical problems; Dive deep to understand underlying issues; Resolve problems
TS/SCI with polygraph clearance, Opt into commensurate clearance
What They're Looking For.
Must Have
Associate's degree or above, A+ or Network+ or Security+, Current, active US Government Security Clearance of TS/SCI with Polygraph
Nice to Have
Experience in leadership positions, Experience in account management positions, Drive to dig into details, Proven success in fast paced support environment, Demonstrated success driving cross-functional deliverables, SQL and/or other relational database experience, Fluency with Web Technologies and the Internet, Understanding of cloud based compute and storage concepts
What You'll Do.
Address complex account and billing issues
Understand how customers use AWS account and billing
Provide valuable feedback
Perform deep dive analysis on customer accounts and
Educate customers on reporting options
customer-oriented service
Work with customer support peers globally
Ensure consistent and high-quality support
Drive projects that improve customer interactions
Act as Voice of the Customer
Report observed areas for improvement
Act on observed areas for improvement
Seek solutions to customer needs
Communicate trends to leadership
Suggest innovative solutions
Assist with customer communication during critical launches and
Develop detailed knowledge about AWS specific product and
Drive resolution of issues for customers
Update internal knowledge reference pages
How You'll Work.
Team & Collaboration
Work with Enterprise team members; Work with Technical Account Managers; Work with Sales; Work with Solution Architects
Communication Scope
Customer-oriented service
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