Amazon Data Services, Inc.
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
ADCFacilityOperationsCenterManager,ADCFOC
“ADC Facility Operations Center Manager, ADC FOC at Amazon Data Services, Inc.. Skills: Facility operations, Infrastructure monitoring, Alarm management. Oversee monitoring platform use. Understand planned work impact”
What You'll Achieve.
Ensure optimal customer experience; Meet or exceed service levels
Industry & Context.
Root cause analysis; Troubleshooting
On-call rotation, Some travel required, TS/SCI with polygraph, Opt into clearance
What They're Looking For.
Must Have
5+ years people management, 5+ years engineering management, 5+ years root cause analysis, US Citizen, Active TS/SCI clearance
Nice to Have
Bachelor's degree, Experience maintaining SLAs, Experience operating mission-critical team, 5+ years management position, 5+ direct reports
What You'll Do.
Oversee monitoring platform use
Understand planned work impact
Drive positive business outcomes
Act as escalation point
Participate in on-call rotation
Perform alarm analysis
Create standard processes
Communicate technical information
Identify efficiencies
Identify growth opportunities
Establish performance benchmarks
Work outside business hours
Support 24/7 operation
How You'll Work.
Team & Collaboration
Partner teams
Communication Scope
Communicate technical information
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