Amazon Development Center U.S., Inc.

Cloud Computing

ADCEngineerI

$91–152k Herndon, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“ADC Engineer I at Amazon Development Center U.S., Inc.. Skills: Cloud computing, Distributed systems, Troubleshooting. Troubleshoot complex system operations. Build new features for services”

What You'll Achieve.

Improve customer experience; Sustain platform's insane growth; Visible impact on efficiency; Visible impact on effectiveness

Industry & Context.

Cloud Computing
Problems you'll solve

Troubleshooting complex system operations; Root cause analysis; Investigate why a metric is trending the wrong way

Eligibility Requirements

TS/SCI with polygraph clearance, On-call support

What They're Looking For.

Must Have

High school or equivalent diploma, A+ or CND or Network+ or Security+, 1+ years Linux systems administration, 1+ years development experience, 1+ years technical support experience, 1+ years networking experience, 1+ years troubleshooting experience, Active TS/SCI with Polygraph clearance

Nice to Have

Experience with distributed systems at scale, Experience with service-oriented architecture, Experience with web services, Systems administration on Linux/UNIX, Systems administration on Windows

What You'll Do.

Troubleshoot complex system operations

Build new features for services

Dive deep into technical issues

Improve customer experience

Deep dive to root cause customer issue

Investigate metric trending

Discuss new approaches to automate operational issues

Operate systems at scale

Engineer systems at scale

Support storage and data services engineering

Support storage and data services operations

Complete region builds

Complete feature builds

Manage systems health

Monitor systems health

Manage systems status

Monitor systems status

Assist with data ingestion

Assist with device cleaning

Troubleshoot device issues

Troubleshoot network issues

Troubleshoot configuration issues

Identify engineering recommendations

Document engineering recommendations

Communicate engineering recommendations

Identify operations recommendations

Document operations recommendations

Communicate operations recommendations

Write after action reports

Disseminate after action reports

Provide on-call support

How You'll Work.

Team & Collaboration

Top engineers at Amazon; Team members

Communication Scope

Technical documentation; After action reports

Full Job Description

The Amazon Dedicated Cloud (ADC), AWS for Government, Storage Services team is hiring a cleared ADC Engineer to join the team. This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems. In this role, you will join a team of highly talented engineers operating Amazon Elastic File System (EFS), Amazon FSx, Amazon S3 on Outposts, and Amazon MQ services that host some of our customers’ most sensitive data. This is a great opportunity to have direct impact to some of the largest-scaled systems in the world and work with some of the smartest people in the industry, while having a huge impact. A successful ADC engineer should be focused on troubleshooting complex system operations, not just on a server level but enterprise wide. Additionally, you will take part and be responsible for building exciting new features for these services - further enabling our customers’ mission. You should also have a solid foundation in multiple operating systems, networking and general knowledge of cloud services. You will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. You will dive deep into technical issues and work diligently to improve the customer experience. This position requires that the candidate selected must currently possess and maintain an active TS/SCI with polygraph security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon,

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