Howden
insurance
ActurisSupportAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Acturis Support Analyst at Howden. Skills: Acturis support, application support, user training, continuous improvement, helpdesk management, system configuration, knowledge sharing. Manage the internal Acturis helpdesk, ensuring queries are logged, prioritised, and resolved in line with agreed SLAs. Provide timely updates to users throughout the lifecycle of their requests”
What You'll Achieve.
queries are logged, prioritised, and resolved in line with agreed SLAs; Provide timely updates to users throughout the lifecycle of their requests; Ensure compliance with FCA principles, GDPR, AML regulations, the Bribery Act 2010, and applicable sanctions; Uphold Howden’s service standards and always act in the best interests of clients
Industry & Context.
Effective negotiation and problem‑solving abilities; Identify trends in support requests and assess root causes
Full UK driving licence and willingness to travel, Flexible working hours, subject to business needs
What They're Looking For.
Must Have
Minimum 3 years’ Acturis experience, Experience in an insurance customer‑facing role, understanding of insurance operations and industry challenges, Proven ability to prioritise workload and meet deadlines within SLA requirements, GCSEs (or equivalent) including English and Mathematics, Full UK driving licence and willingness to travel
Nice to Have
Experience in an application support or systems administration role, Knowledge of other insurance systems, Understanding of regulatory and legal requirements (e. g. FCA, GDPR, TCF), Familiarity with Howden’s operational landscape
What You'll Do.
Manage the internal Acturis helpdesk
ensuring queries are logged
and resolved in line with agreed SLAs
Provide timely updates to users throughout the lifecycle of their requests
Maintain accurate helpdesk records and proactively chase outstanding actions
Escalate complex or high‑impact issues to the line manager where appropriate
Support users across all communication channels
Maintain accurate system configuration and change records
Gather user feedback and development suggestions and liaise with Acturis where required
Create and maintain clear
user‑friendly guides and knowledge articles
Deliver training to Super Users and support knowledge sharing across the business
Provide Acturis training and mentoring to other team members
Share best‑practice tips and system enhancements with stakeholders
Produce relevant management information and reports for senior stakeholders
Ensure compliance with FCA principles
and applicable sanctions
Uphold Howden’s service standards and always act in the best interests of clients
How You'll Work.
Team & Collaboration
Collaborate with the wider applications team on planned and ongoing initiatives; support and develop team members
Communication Scope
Excellent written and verbal communication skills; Ability to translate technical concepts into business‑friendly language
Full Job Description
Howden is seeking an experienced **Support Analyst** to join the **Acturis Support team** , providing high‑quality application support, user training, and continuous improvement across the Acturis platform. **Location:** Home Based (with occasional travel) **Department:** Broking Application Support Team **Reports to:** Broking Application Support Manager **Key Responsibilities** **Acturis Support & Helpdesk** * Manage the internal Acturis helpdesk, ensuring queries are logged, prioritised, and resolved in line with agreed SLAs * Provide timely updates to users throughout the lifecycle of their requests * Maintain accurate helpdesk records and proactively chase outstanding actions * Escalate complex or high‑impact issues to the line manager where appropriate * Support users across all communication channels **System & Process Improvement** * Maintain accurate system configuration and change records * Identify trends in support requests and assess root causes (system issues, training gaps, or enhancement opportunities) * Gather user feedback and development suggestions and liaise with Acturis where required * Collaborate with the wider applications team on planned and ongoing initiatives **Knowledge Sharing & Training** * Create and maintain clear, user‑friendly guides and knowledge articles * Deliver training to Super Users and support knowledge sharing across the business * Provide Acturis training and mentoring to other team members * Share best‑practice tips and system enhancements with stakeholders **Reporting & Governance** * Produce relevant management information and reports for senior stakeholders * Ensure compliance with FCA principles, GDPR, AML regulations, the Bribery Act 2010, and applicable sanctions * Uphold Howden’s service standards and always act in the best interests of clients **Knowledge & Experience** **Essential** * **Minimum 3 years’ Acturis experience** * Experience in an insurance customer‑facing role * Strong understanding of insurance ope
Applying for this Acturis Support Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Howden?
Real rants from real employees. Read before you apply.