mylo
Finance / FinServ
ActivationOfficer(InternalVacancy)
“Activation Officer (Internal Vacancy) at mylo. Skills: customer activation procedures, KYC verification, document verification, customer service. ensuring the integrity, accuracy, and compliance of customer activation procedures. Welcome customers and provide assistance by responding to basic product-related inquiries”
Industry & Context.
Good problem-solving skills and the ability to handle customer inquiries efficiently.
What They're Looking For.
Must Have
Bachelor’s degree in Business, Commerce, or any other related field., communication and interpersonal skills to engage with customers professionally., High attention to detail, especially when reviewing documents and verifying customer information., Ability to follow structured processes and comply with documentation standards., Good problem-solving skills and the ability to handle customer inquiries efficiently., organizational skills for managing physical and digital documents., Customer-centric attitude with a professional and welcoming approach., Integrity and sense of responsibility, especially regarding fraud detection and reporting., Team player with a proactive and cooperative mindset.
Nice to Have
Previous experience in retail banking or front-office operations is an advantage., Familiarity with KYC procedures and identity verification processes is a plus., Basic knowledge of banking products and card activation processes is preferred.
What You'll Do.
ensuring the integrity
and compliance of customer activation procedures
Welcome customers and provide assistance by responding to basic product-related inquiries
Execute the complete activation process for Mylo accounts within the branch
Verify customer identity by matching national ID details with system records
and collect customer signatures on all required activation documents
Upload customer documents to the system
Organize and archive physical documents
Complete the Mylo card activation journey
and record Mylo card stock levels inside the branch
Immediately report any suspicious activity
unusual customer behavior
or potential fraud cases
How You'll Work.
Team & Collaboration
coordinate with the shipping officer to hand them over properly; report any suspicious activity, unusual customer behavior, or potential fraud cases to the risk team
Communication Scope
communication and interpersonal skills to engage with customers professionally
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