ActivateSalesExecutive

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. As a Customer Success executive, you will be responsible for understanding our customers’ needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. This role might also be eligible for a sales-based incentive or performance-based bonus. Objectives of the role: * Managing and growing relationships with key customers, acting as their primary point of contact while actively selling and expanding business opportunities. * Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs. * Ensuring high customer retention and satisfaction levels by delivering exceptional service and support. * Gathering customer feedback and communicating product improvement suggestions to the development team. * Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. * Developing and executing customer success strategies that drive product adoption and maximise customer value.Monitoring customer health m