Bank Of America
Financial Services
ACS-BilingualSpanishRequiredCallCenterTelephoneBanker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ACS- Bilingual Spanish Required Call Center Telephone Banker at Bank Of America. Skills: Client Relationships, Sales Opportunities, Financial Solutions, Product Recommendation. Connect clients with bank solutions. Help clients achieve financial goals”
Industry & Context.
Problem Solving
Weekends required, Holidays required
What They're Looking For.
Must Have
Bilingual Spanish Required, Intermediate computer proficiency, Self-motivated, Organizational skills, Decision-making skills, Problem-solving skills, Commitment to teamwork, Flexibility to work schedule, Engage with clients, Understand client needs, Share options using plain language, Build rapport, Handle objections, Comfortable receiving feedback, Comfortable with change, Comfortable learning new technology, Comfortable learning new processes
Nice to Have
Banking/financial industry experience, Call center experience, Telephone sales experience
What You'll Do.
Connect clients with bank solutions
Help clients achieve financial goals
Balance service requests
Balance sales opportunities
Provide subject matter expertise
Ask clients probing questions
Understand life goals
Understand financial goals
Recommend best products
Recommend best services
Recommend best solutions
Respond to customer inquiries
Respond to customer concerns
Create customized solutions
Sell banking products
Fulfill banking products
Identify client needs
How You'll Work.
Communication Scope
Plain language communication
Full Job Description
**Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. **Responsibilities:** * Works with clients to build and deepen
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