Amazon. com Services LLC
Administrative Support, Human Resources, pxt
ACMConsultant(S),EmpSvcs-GA&AccessibilityVAR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ACM Consultant (S), Emp Svcs-G A&Accessibility VAR at Amazon. com Services LLC. Skills: Case management, Leave of absence, Disability services, Accommodation services. Initiate accommodation events. Respond to accommodation events”
Industry & Context.
Problem solving; Troubleshoot issues; Identify problems; Solve problems; Handling ambiguous challenges
What They're Looking For.
Must Have
Bachelor's degree in Human Resources Management, Experience in customer-facing roles, Experience in Human Resources, Experience in Claim Management, Experience in Leave & Disability management, English and Spanish language communication skills
Nice to Have
Managing confidential employee information, Adherence to strict confidentiality standards, Handling ambiguous challenges, Problem solving abilities, Knowledge of employment law, Knowledge of HR policies, Knowledge of HRIS systems, Knowledge of Applicant Tracking Systems
What You'll Do.
Initiate accommodation events
Respond to accommodation events
Provide holistic case management
Review medical documentation
Leverage duration guidelines
Leverage best practice tools
Leverage Amazon resources
Assess case management plan
Adjust case management plan
Address sensitive situations
Respond to sensitive situations
Respond to employee impacting issues
Ensure right communication occurs
Educate business partners
Communicate updates to employees
Communicate updates to stakeholders
Ensure compliance with standard work
Ensure compliance with regulations
Ensure compliance with company policy
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Partner with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Partner with Benefits
Consult with team members
Coordinate with team members
Partner with team members
Consult with other departments
Coordinate with other departments
Partner with other departments
Coordinate with systems
How You'll Work.
Team & Collaboration
Partner with HR; Partner with Safety; Partner with Legal; Partner with Payroll; Partner with Benefits; Partner with team members; Partner with other departments
Communication Scope
Verbal communication; Written communication
Full Job Description
Application deadline: Applications will be accepted on an ongoing basis At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. Key job responsibilities • Initiate and respond to inquiries about accommodation events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limi
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