Amazon. com Services LLC
Administrative Support, Human Resources, pxt
ACMConsultant(S),EmpSvcs-GA&AccessibilityVAR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ACM Consultant (S), Emp Svcs-G A&Accessibility VAR at Amazon. com Services LLC. Skills: Case management, Leave of absence, Disability services, Accommodation services. Initiate and respond to inquiries about accommodation events,. Serve as a point of contact for assigned”
Industry & Context.
Troubleshoot issues; Identify problems; Solve problems; Handle ambiguous challenges
Work safely and cooperatively, Adhere to standards of excellence, Communicate effectively and respectfully, Follow all federal, state, and local laws, Follow Company policies, Exercise sound judgment, Effectively manage stress, Work safely and respectfully with others, Exhibit trustworthiness and professionalism, Safeguard business operations, Safeguard Company’s reputation
What They're Looking For.
Must Have
Bachelor's degree in Human Resources Management, Business Administration or a related field, Experience in customer-facing roles, Experience in Human Resources, Claim Management or Leave & Disability management roles, English and Spanish language communication skills, both written and verbal
Nice to Have
Experience managing confidential and sensitive employee information, Adherence to strict confidentiality standards, Experience handling ambiguous or undefined challenges, Knowledge of employment law and HR policies and procedures, Knowledge of HRIS or Applicant Tracking Systems, Experience working in multicultural or bilingual environments
What You'll Do.
Initiate and respond to inquiries about accommodation events
Serve as a point of contact for assigned
Provide holistic case management services
Review medical documentation in compliance with laws and
Leverage duration guidelines
best practice tools and Amazon
Support oversight of an accommodation as appropriate
Critically assess and adjust the case management plan
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers
Respond to employee impacting issues during leave
Ensure the right communication occurs
Identify and solve problems
Educate managers and business partners on employee concerns
Communicate regular updates to employees and stakeholders
Ensure compliance with standard work
federal/state regulations
Maintain system records to ensure accurate and timely
coordinate and partner with third party administrator
How You'll Work.
Team & Collaboration
Partner with third party administrator; Partner with HR; Partner with Safety; Partner with Legal; Partner with Payroll; Partner with Benefits; Partner with team members; Partner with other departments/systems
Communication Scope
Verbal communication; Written communication
Full Job Description
Application deadline: Jun 11, 2026 At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. Key job responsibilities • Initiate and respond to inquiries about accommodation events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Educate managers an
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