WNS Global Services
Banking and Financial Services
AccountsreceivableSeniorAssociateImmediateJoinerNightshift
“Accounts receivable -Senior Associate -Immediate Joiner-Night shift at WNS Global Services. Skills: Collections, Customer service. Contact customers via telephone and in writing. Drive collections”
What You'll Achieve.
Reduce customer debt
Industry & Context.
Decision making; Analytical skills
Night shift
What They're Looking For.
Must Have
2 to 5 years collection experience, Computer literate, Excellent verbal and written English communication skills, Good negotiation skills, Decision making, and analytical skills, A high-level of understanding, patience and empathy, Team player with a disposition to learn, Objection handling ability
What You'll Do.
Contact customers via telephone and in writing
Work to agreed quality standards
Work to agreed timescales
Liaise with internal and external colleagues
Liaise with customers
Deal with customer queries
Deal with internal queries
Maintain customer related information on systems
Maintain accurate records
Identify gaps in customer records
Proactively collect information
Make outbound calls to customers
Maintain customer information on system
How You'll Work.
Team & Collaboration
Internal and external colleagues; Customers
Communication Scope
Verbal communication; Written communication
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