Twoconnect
finance
AccountsReceivable&OrderProcessingOfficer
Neural analysis suggests this role is
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“Accounts Receivable & Order Processing Officer at Twoconnect. Skills: Accounts Receivable, Order Processing, Debtor Management, Payment Allocation, Reconciliations, Xero, Excel. Process and review customer order data from the Order Management System (OMS) and eCommerce platforms. Perform system checks and resolve pricing, discount, and invoicing discrepancies before finalising invoices in Xero”
What You'll Achieve.
Ensuring accurate account administration; Ensuring financial accuracy; Reduce financial risk
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Minimum 3+ years of experience in accounts receivable, collections, debtor management, or similar finance support roles, experience in high-volume accounts receivable environments, including payment allocation and collections, Experience handling debtor follow-ups via email and outbound calls, Intermediate Excel skills required, High attention to detail and accuracy in financial processing and administration, written and verbal communication skills with the ability to handle customer interactions confidently, Ability to work independently while collaborating effectively with a team, organisational, time management, and problem-solving skills, Ability to manage sensitive financial and customer information with professionalism
Nice to Have
Bachelor’s degree in Business, Finance, Accounting, or a related field is preferred, Background in wholesale, retail, or e-commerce environments is highly desirable, Experience with Xero or similar accounting/order management systems is preferred, Exposure to Australian accounting or business processes is advantageous
What You'll Do.
Process and review customer order data from the Order Management System (OMS) and eCommerce platforms
Perform system checks and resolve pricing
and invoicing discrepancies before finalising invoices in Xero
Manage accounts receivable functions in Xero
including invoice finalisation
and account administration
Process customer account applications and support new account setup
Allocate payments accurately on a daily basis and maintain clear reconciliation records
Monitor overdue invoices and perform debtor follow-ups via email and outbound calls where required
Support management of medium and high-risk accounts
escalating issues as needed and ensuring appropriate approvals
Report accounts receivable issues
including overdue balances
to the Finance Manager
Monitor customer credit terms to ensure compliance and reduce financial risk
Respond to customer and pharmacy enquiries related to orders
and products through shared inboxes
Manage shared inbox communications and ensure timely responses and escalations
Liaise with dispatch and internal teams to support smooth order processing
Process credit note adjustments as required
Prepare ad hoc reports and provide support for accounts receivable analysis and decision-making
Assist the Finance Manager and team with daily operations
and administrative tasks
Perform other duties as required
How You'll Work.
Team & Collaboration
Work closely with internal teams; Collaborating effectively with a team; Liaise with dispatch and internal teams to support smooth order processing; Assist the Finance Manager and team with daily operations, audits, training, and administrative tasks
Communication Scope
written and verbal communication skills; Ability to handle customer interactions confidently
Full Job Description
We are seeking a detail-oriented Accounts Receivable professional to join a fast-paced finance team supporting a growing retail and e-commerce business. This role involves managing high-volume transactions, overseeing debtor follow-ups, processing orders, and ensuring accurate account administration. You will work closely with internal teams while delivering strong customer support and maintaining financial accuracy. This is an excellent opportunity for someone with strong AR experience, attention to detail, and the ability to thrive in a dynamic and collaborative environment. **Key Responsibilities** * Process and review customer order data from the Order Management System (OMS) and eCommerce platforms. * Perform system checks and resolve pricing, discount, and invoicing discrepancies before finalising invoices in Xero. * Manage accounts receivable functions in Xero, including invoice finalisation, payment allocation, reconciliations, and account administration. * Process customer account applications and support new account setup. * Allocate payments accurately on a daily basis and maintain clear reconciliation records. * Monitor overdue invoices and perform debtor follow-ups via email and outbound calls where required. * Support management of medium and high-risk accounts, escalating issues as needed and ensuring appropriate approvals. * Report accounts receivable issues, including overdue balances, to the Finance Manager. * Monitor customer credit terms to ensure compliance and reduce financial risk. * Respond to customer and pharmacy enquiries related to orders, accounts, and products through shared inboxes. * Manage shared inbox communications and ensure timely responses and escalations. * Liaise with dispatch and internal teams to support smooth order processing. * Process credit note adjustments as required. * Prepare ad hoc reports and provide support for accounts receivable analysis and decision-making. * Assist the Finance Manager and team with daily oper
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