The Cincinnati Insurance Companies
Insurance
AccountsReceivableCustomerServiceRepresentative
“Accounts Receivable- Customer Service Representative at The Cincinnati Insurance Companies. Skills: Customer service, Technical support. Answer incoming calls. Provide customers assistance”
What You'll Achieve.
Meet performance targets; Customer satisfaction; Calls per day
Industry & Context.
Analyze and solve problems
Saturday rotation, Training schedule 6-8 weeks
What They're Looking For.
Must Have
High school diploma or equivalent
Nice to Have
Two or more years call center customer service experience, Prior help desk experience
What You'll Do.
Answer incoming calls
Provide customers assistance
Document track update and close case activities
Provide customers technical assistance
Provide guidance to prevent recurring problems
Perform basic hardware troubleshooting
Perform basic software troubleshooting
Resolve or escalate incident
Provide management status reports
Follow up with customers
Follow up with incidents
Resolve customer issues promptly
Resolve customer issues efficiently
Resolve customer issues first call
Maintain accurate records
Maintain professionally written records
Meet performance targets
Follow audit compliance
Support audit compliance
Advise basic account information
Advise payment status
Direct calls to appropriate department
Improve technical support skills
Develop technical support skills
Collaborate with team members
Ensure seamless customer experience
Perform administrative functions
Accomplish team goals
How You'll Work.
Team & Collaboration
Collaborating with team members; Seamless customer experience
Communication Scope
Written communication; Verbal communication
Applying for this Accounts Receivable- Customer Service Representative role?
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ANONYMOUS · UNFILTERED
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