Prime System Solutions
AccountsReceivableCollectionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Accounts Receivable Collections Specialist at Prime System Solutions. Skills: Collections, Communication, Negotiation. Contacting customers. Negotiate payment arrangements”
What You'll Achieve.
Collection Effectiveness Index (CEI); Days Sales Outstanding (DSO); Collection Rate; Aging of Receivables; Average Collection Period; Call Quality and Productivity; Promise-to-Pay Rate; Bad Debt Ratio; Aging Bucket Improvement; Collection Expense Ratio; Customer Satisfaction; Compliance Adherence; Reduction in Delinquency Rate
Industry & Context.
Problem-Solving Abilities; Analyze customer accounts; Develop appropriate strategies
Background check
What They're Looking For.
Must Have
equipment ready (laptop, headset, etc.)
What You'll Do.
Negotiate payment arrangements
Record customer interactions
Develop collections strategies
Participate in cross-functional teams
Maintain accurate timesheets
Escalate complicated issues
Participate in Team Huddles
Align work with standards
Communicate with clients
Collaborate with departments
Respond to client requests
Maintain documentation
Maintain knowledge of products
Perform additional duties
How You'll Work.
Team & Collaboration
Work effectively in a team environment; Participating in cross-functional teams; Collaborate with all departments; Assist the team members; Maintain constant and clear communication with colleagues; Fun & Collaborative Culture
Communication Scope
Excellent verbal and written communication skills
Full Job Description
**⏰ Shift Schedule & Work Setup:** * Eastern Timezone (Night Shift in PH) * **100% Remote **– work from the comfort of your home * Applicants should be **equipment ready** (laptop, headset, etc.) to ensure a smooth start and seamless workflow **🏢 Job Summary:** A **Collections Specialist** plays a critical role in ensuring that the company’s outstanding balances are collected in a timely and efficient manner. They must have excellent communication and negotiation skills, as well as strong analytical skills. They must also be able to work effectively in a team environment and be able to manage multiple priorities. Additionally, they must have a thorough understanding of collections laws and regulations. **🔑 Key Responsibilities:** * Understand and follow the set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards. * **Contacting customers:** Responsible for contacting customers who have overdue accounts to remind them of their outstanding balances and to negotiate payment arrangements. * **Resolving disputes:** Resolve any disputes or issues related to outstanding balances. This may involve working with customers, other departments within the company, or external parties. * **Recording customer interactions:** Maintain accurate and complete records of all customer interactions, including notes on conversations, payment arrangements, and other relevant information. * **Analyzing account data: **Analyze account data to identify trends and patterns. * **Developing collections strategies: **Develop and implement collections strategies that are aligned with the company's overall financial goals and objectives. * **Participating in cross-functional teams: **Work with other departments within the company and ensure that collections processes are properly aligned with other business processes. **Additional Resopnsibilities:** * Maintain accurate and real time timesheets * Receive mentoring and feedbac
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