Company
AccountsReceivableAssistant-2
Neural analysis suggests this role is
optimal for Mid candidates.
“Accounts Receivable Assistant-2. Skills: Dispute management, Accounts Receivable, Root-cause analysis, Data analysis. Review customer claims. Analyze customer deductions”
Industry & Context.
Analytical skills; Problem-solving skills; Root-cause analysis
What They're Looking For.
Must Have
3–5 years of experience in Accounts Receivable, 3–5 years of experience in Dispute Management, 3–5 years of experience in Deductions
Nice to Have
Bachelor’s Degree in Business, Bachelor’s Degree in Finance, Bachelor’s Degree in Accounting, experience supporting retail customers, experience identifying and resolving dispute root causes, ERP SAP experience strongly preferred
What You'll Do.
Review customer claims
Analyze customer deductions
Analyze short payments
Code disputes within SAP AR
Create disputes within SAP AR
Identify unidentified deductions
Identify misapplied deductions
Assign appropriate dispute reason codes
Create manual dispute cases
Update disputes with information
Update disputes with documentation
Update disputes with notes
Obtain supporting documentation
Validate supporting documentation
Conduct initial analysis
Determine claim validity
Organize dispute data
Consolidate and present findings
Prepare Excel uploads
Assign validated disputes
Submit split requests
Resolve disputes efficiently
Approve program disputes
Assign program disputes
Process dispute write-offs
Correct payment application errors
Reverse payment application errors
Ensure compliance with internal controls
Ensure compliance with audit requirements
Ensure compliance with customer obligations
Create Standard Operating Procedures
Maintain Standard Operating Procedures
Update Standard Operating Procedures
Provide training support
Provide onboarding support
Assist with process improvement
Assist with documentation updates
How You'll Work.
Team & Collaboration
Internal teams; External customers; Credit, Sales, AR, Deductions; Cross-functional teams; Senior leadership
Communication Scope
Written communication; Verbal communication; Professional communication
Full Job Description
**General Position Summary** The Dispute Management Analyst is responsible for reviewing, analyzing, and resolving customer disputes, claims, and short payments to ensure accurate coding, assignment, and timely resolution. This role plays a critical part in minimizing financial risk by managing disputes in accordance with established policies, procedures, customer-specific requirements, and internal controls. The analyst collaborates closely with internal teams (Credit, Sales, AR, Deductions) and external customers to investigate discrepancies, gather supporting documentation, and drive resolution throughout the dispute lifecycle. Strong analytical skills, attention to detail, and proactive communication are essential for success in this role. **Essential Functions / Major Responsibilities** **Dispute Intake, Analysis & Coding** * Review and analyze customer claims, deductions, and short payments received through lockbox, remittance advice, and customer portals. * Accurately code and create disputes within SAP AR and Dispute Management systems. * Identify unidentified or misapplied deductions and ensure appropriate dispute reason codes are assigned. * Create manual dispute cases where system-generated disputes are not available. * Update new disputes with all required information, documentation, and notes in a timely manner. **Dispute Research & Documentation** * Obtain and validate supporting documentation from customers, including remittance advice, backup invoices, and portal downloads. * Conduct initial analysis to determine claim validity and root cause. * Organize dispute data for complex issues involving multiple deductions, often leveraging Excel to consolidate and present findings clearly. * Prepare Excel uploads for customer remittance applications to ensure accurate dispute coding and recovery of denied or residual items. **Assignment, Coordination & Resolution Support** * Assign validated disputes to appropriate team members (Deduction Research Analysts
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