Amazon.com Services LLC
FinServ
AccountsReceivableAnalyst,FinOpsAR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Accounts Receivable Analyst, FinOps AR at Amazon.com Services LLC. Skills: Accounts Receivable, Collections, Data analysis. Intake, escalate, and triage customer payments, contacts, and. Follow through to resolution”
What You'll Achieve.
Meet or exceed monthly collections goals
Industry & Context.
Root cause analysis; Data-driven decision making
TS/SCI with polygraph, Opt into clearance for AWS work, Work across US time zones
What They're Looking For.
Must Have
3+ years tax, finance, or analytical field experience, Ability to communicate effectively with Senior Government Officials in a collections type role, Current, active US Government Security Clearance of TS/SCI with Polygraph
Nice to Have
Experience identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, 4+ years of applying key financial performance indicators (KPIs) to analyses experience, Knowledge of Microsoft Excel at an advanced level, Demonstrated ability to use analytical tools to quantify work volume, drive prioritization, and support data-driven decision making, Intermediate SQL skills for querying and analyzing data
What You'll Do.
and triage customer payments
Follow through to resolution
Recognize escalation trends
Identify underlying defects and root causes
Partner with upstream and downstream teams
Influence upstream and downstream teams
Meet or exceed monthly collections goals
Leverage data from databases and internal tools
Perform reporting and analysis
Communicate directly with customers to resolve invoice and
Ensure timely and accurate payment
Understand end-to-end customer relationship
Proactively manage past due balances
Create statement of accounts
Create communication plans
Create SOPs for specific customer accounts
Report collections related key metrics
Create and share root cause analysis
Write documents for dive deep sessions
Escalate to senior leadership key issues
Deliver on multiple data requests
Participate in process improvement workshops
Manage highly ambiguous situations
Communicate effectively with multiple stakeholders
Collect against a portfolio of strategic government accounts
Recommend process improvements
Write documents explaining account health
Build Standard Operating Procedures (SOPs)
How You'll Work.
Team & Collaboration
Upstream and downstream teams; Sales teams; Finance teams; Government customers
Communication Scope
Executive-level communication; Customer communication
Full Job Description
This position requires the candidate to currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform Amazon Web Services (AWS) work. We are Amazon’s Finance Operations organization and responsible for Amazon’s strategic customers Payables and Receivables. We are responsible for making on-time, accurate payments, billings and collections on behalf of North America Retail. We are seeking an Accounts Receivable (AR) Analyst that will work directly with our strategic Government customers, upstream billing, sales and finance teams to coordinate on time collection of revenue. You will own the relationship with the customers and provide day to day support to enable timely payments. This position will lead efforts to dive deep into customer payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems. By working together on behalf of our customers, we are building the future, one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us. Primary scope: - Systemically intake, escalate, and triage customer payments (payables and billings), contacts, and issues and follow through to resolution, including executive-level communication. - Recognize escalation trends and identify underlying defects and root causes. - Partner with and influence upstream and downstream teams - Meet or exceed monthly collections goals - Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis. - Communicate directly with customers to resolve invoice and billing discrepancies and ensure timely and accurate payment. - Work across US time zones as needed. Key job responsibilities - Single point of contact for all collections related tasks for AWS
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