Hewlett Packard Enterprise
Services
AccountSupportManagerwithFrench
“Account Support Manager with French at Hewlett Packard Enterprise. Skills: Account Support, French Language, Technical Consulting. Apply advanced technical knowledge. Integrate technical knowledge and business understanding”
What You'll Achieve.
ensure customer satisfaction and loyalty; revenue growth; profitability; account retention
Industry & Context.
Problem-solving skills; Critical Thinking
work on average 2 days per week from an HPE office
What They're Looking For.
Must Have
Fluency in English and French language, Associate degree holder (technical field) with 5- 7 years working experience in related fields, Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends, Broad knowledge of corporate organization, job, and policies, Comprehensive business, technical or functional knowledge at an expert level, Communicate tactfully with diplomacy up to senior management levels within an organization, Active listening skills and ability to adjust messages to audience level, Problem-solving skills (proactive, reactive and creative), Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination, Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation, Provide suggestions for operational efficiencies
Nice to Have
Bachelor's degree preferred
What You'll Do.
Apply advanced technical knowledge
Integrate technical knowledge and business understanding
Resolve single- and cross- technology incidents
Proactively and reactively look for solutions
Apply company solutions to meet customer needs
Identify additional services
Provide technical consulting
Build and maintain relationship
Design and deliver support solutions
Assist in managing delivery
Lead Customer Expectation management
Lead cross-team or large programs/projects
Coach or guide junior consultants
How You'll Work.
Team & Collaboration
Work with team members to resolve unusually complex or cross- technology incidents; Cross-Functional Teamwork
Communication Scope
communication
Process & Methodology
project management, analysis, presentation
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