Premier
Technology
AccountSupportManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Account Support Manager at Premier. Skills: Account management, Revenue generation, Client relationships. Develop working knowledge of supply chain services. Support account planning process”
What You'll Achieve.
Meet FY-Fiscal Year revenue targets; Maximize customer value; Grow the business
Industry & Context.
Problem-solving skills; Issue resolution
Travel 21-40%, Remain stationary, Change priorities, Operate computer programs, Work in close quarters
What They're Looking For.
Must Have
High School Diploma or GED, 5 or more years of experience
Nice to Have
Bachelor's Degree, Ability to prepare and present clinical and/or financial data, Ability to conduct/facilitate management level discussions, Knowledge of health systems market, Critical thinking and problem-solving skills, Ability to work independently, Attention to detail, Ability to communicate effectively, Day-to-day contact with others, Making independent decisions, Ability to work in a collaborative business environment
What You'll Do.
Develop working knowledge of supply chain services
Support account planning process
Assist with development of outcome improvement plan
Share savings with account team
Position Premier as strategic partner
Be viewed as trusted advisor
Understand member's strategy
Understand organizational goals
Participate in strategic account planning
Provide savings and financial updates
Cultivate relationships with supply chain services
Generate leads for account growth
Drive contract penetration
Drive uptake on Purchased Service
Coach members on value of contracts
Manage strategic supplier relationships
Maintain understanding of revenue driving products
Become proficient user of supply chain tools
Develop working knowledge of customer data
Support analytics aligned with contract roll out
Manage member rostering
Manage issues with member and supplier customers
Collect and document issues
Probe and scale for urgency
Educate customers on running reports
Participate in development of new approaches
Ensure smooth operations between company and member
Update monitoring and tracking tools
Update administrative reports
Represent interests of Client Management internally
Make presentations regarding results and value
Participate in cross functional teams
Understand organizational structure
Understand product and services offerings
Assist with product implementation service delivery
Understand project plan and work plan details
Assist with successful implementation
Understand project requirements and expectations
Lead problem resolution
How You'll Work.
Team & Collaboration
Account team; Customer stakeholders; Supply chain services; Business lines; Cross functional teams; Implementation teams; Key stakeholders
Communication Scope
Presentations; Financial data presentation; Clinical data presentation
Process & Methodology
Project management, Product implementation
Full Job Description
Account Support Manager - Technology **Key Responsibilities** _Account Management – 85%_ Account Management * Develop working knowledge of supply chain services lines of business and (solutions) products to include; 1) contract portfolio offerings in non-pharmacy, pharmacy, and food, 2) committed and aggregation programs, 3) strategic supplier relationships relevant to customers * Supports account planning process and assists with the development of an outcome improvement plan at each member. Ensures plans are updated monthly with identified and implemented savings and shared with account team * Position Premier as a strategic partner and be viewed as a trusted advisor by key member contacts: * Work with account team to understand member’s strategy, goals, and key performance indicators (i.e., savings and performance goals.) Specifically, understanding organizational goals (savings, performance goals, etc.) * Participates in strategic account planning in conjunction with Account Executive and other customer stakeholders * Work with account team to provide meaningful / target audience appropriate savings and financial updates for inclusion in Quarterly Business Reviews and recurring update meetings * Cultivate relationships with supply chain services and business lines, including dietary, Rx, purchased services. Generate leads for account growth to meet FY-Fiscal Year revenue targets * Drive contract penetration via savings opportunity analytics and presentations * Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations * Coach members on value of utilizing Premier contracts, products, and services * Manage strategic supplier and partner relationships * Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership * Become a proficient user of supply chain related tools, focusing on the timeliness and accuracy of customer data and analytics. Deve
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