Hewlett Packard Enterprise
AccountSupportmanager
“Account Support manager at Hewlett Packard Enterprise. Skills: Account Support, Customer Relationship Management, Technical Support. Deliver reactive and proactive activities. Provides direct post-sales systems on site technical support”
What You'll Achieve.
ensure customer satisfaction and loyalty; revenue growth; profitability; account retention
Industry & Context.
Critical Thinking; Managing Ambiguity
What They're Looking For.
Must Have
6–8 years of experience working in customer-facing roles, Advanced English level required
Nice to Have
Bachelor’s degree preferred, Experience with Salesforce, Experience managing escalations is a plus, Mission Critical and ITIL certifications
What You'll Do.
Deliver reactive and proactive activities
Provides direct post-sales systems on site technical support
Maintain high-level technical
operational expertise
Develop and grow assigned customer account relationships
Design and deliver support solutions
Lead Customer Expectation management
Give inputs to operational methods
How You'll Work.
Team & Collaboration
Mentor/consult with team members; Act as trusted advisor for customer and company sales teams; Assist Mission Critical or project manager; lead Mission Critical delivery team
Communication Scope
communication
Process & Methodology
project management
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