Hewlett Packard Enterprise

AccountSupportmanager

Heredia, Heredia, Costa Rica FULL TIME
The Brief

“Account Support manager at Hewlett Packard Enterprise. Skills: Customer Support, Technical Support, Account Management, Service Delivery. Apply technical background. Integrate technical knowledge”

What You'll Achieve.

ensure customer satisfaction and loyalty; high level of customer satisfaction; revenue growth; profitability; account retention; improve processes

Industry & Context.

Problems you'll solve

solve complex business issues; solve complex problems; analysis of situations or data

What They're Looking For.

Must Have

6–8 years of experience working in customer-facing roles, Advanced English level required

Nice to Have

Bachelor’s degree preferred, Experience with Salesforce, Experience managing escalations is a plus, Mission Critical and ITIL certifications

What You'll Do.

Apply technical background

Integrate technical knowledge

Deliver strategic account support

Develop customer relationships

Design support solutions

Provide operational efficiencies

Create VBD account plans

Lead customer expectation management

How You'll Work.

Team & Collaboration

Mentor/consult with team members; Mentor/assist less-experienced team members; Act as trusted advisor for customer and company sales teams; Assist Mission Critical or project manager; Lead Mission Critical delivery team; Participate in cross-functional initiatives

Communication Scope

communication

Process & Methodology

project management

Free ATS check

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