DEPT®
Growth Invention
AccountSupervisor(12MonthFTC)
“Account Supervisor (12 Month FTC) at DEPT®. Skills: Client Services, Account Management, Digital Marketing, CRM, Project Management, Client Relationship Management. Manage, draft and review client briefs. Ensure client deadlines are met across multiple campaigns”
What You'll Achieve.
Ensure client deadlines are met across multiple campaigns; Ensure projects are delivered on time, on budget, and to a high creative standard; identify opportunities to add value for clients
Industry & Context.
Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams; Apply a strategic lens to client asks, assessing feasibility and next steps before moving work into production; proactive, solutions-oriented mindset
12 month fixed term employee contract initially, with a likelihood of extension.
What They're Looking For.
Must Have
Demonstrable agency experience in Client Services, Experience delivering multi-channel marketing communications including digital, CRM, and email marketing, Deep understanding of production and interactive processes, Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively, Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset, Strategic thinker with the ability to assess client requests critically and determine clear next steps, communication, relationship management, and stakeholder management skills, Highly motivated, collaborative, and eager to learn and grow
Nice to Have
preferably in a Senior Account Manager or Account Supervisor role, Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred
What You'll Do.
draft and review client briefs
Ensure client deadlines are met across multiple campaigns
managing expectations
and proactively communicating updates and recommendations
Clearly and effectively distill and transfer client feedback to designers
and cross-functional teams
Navigate ambiguous or unstructured client requests
identifying gaps and providing strategic direction and context for internal teams
Apply a strategic lens to client asks
assessing feasibility and next steps before moving work into production
Prioritise workloads for the team and escalate when needed
Build client relationships through regular meetings
and ongoing partnership
Work collaboratively with creative
and production teams to deliver high-quality CRM and digital communications under tight timelines
Ensure projects are delivered on time
and to a high creative standard
Maintain a understanding of DEPT® products and services and identify opportunities to add value for clients
Escalate internal or external issues that may positively or negatively impact accounts
How You'll Work.
Team & Collaboration
partnering with the Account Director on team capacity and prioritisation; transfer client feedback to designers, copywriters, and cross-functional teams; providing strategic direction and context for internal teams; Work collaboratively with creative, strategy, and production teams
Communication Scope
proactively communicating updates and recommendations; Clearly and effectively distill and transfer client feedback; communication, relationship management, and stakeholder management skills
Process & Methodology
Ensure client deadlines are met across multiple campaigns, Prioritise workloads for the team, Ensure projects are delivered on time, on budget, and to a high creative standard, manage multiple projects, shifting priorities, and tight timelines effectively
Applying for this Account Supervisor (12 Month FTC) role?
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