Belkins
SaaS
AccountStrategist/AccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Strategist / Account Manager at Belkins. Skills: Account management, Client success, B2B lead generation. Own client accounts. Manage client communication”
What You'll Achieve.
Meet client KPIs; Achieve 50% individual KPIs; Achieve 50% team KPIs
Industry & Context.
Identify blockers; Suggest rectification strategies; Manage escalations; Root cause analysis
What They're Looking For.
Must Have
3+ years in account management, 3+ years in client success, 3+ years in B2B lead generation, 5 concurrent projects, 10+ concurrent projects, Full ownership of account health, Native English, C2 English
Nice to Have
Familiarity with outreach tools, Familiarity with CRM
What You'll Do.
Manage client communication
Manage client retention
Manage client upsells
Build outbound strategies
Ensure smooth performance
Identify performance blockers
Suggest rectification strategies
Provide status updates
Lead strategy sessions
Handle difficult conversations
Loop in Training Manager
Loop in Delivery Lead
Balance individual KPIs
How You'll Work.
Team & Collaboration
Internal pod; SDRs; Delivery Lead; Content Specialist; Training Manager
Communication Scope
Client calls; Status updates; Strategy sessions; Difficult conversations
Process & Methodology
Time-management framework
Full Job Description
## Description Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews, and is ranked among the Top-3 best professional service firms in the world 2024 by Clutch. Trusted by industry leaders, including General Electric, Nvidia, UC Berkeley, Zendesk, Cloudflare, and over 1,000 other businesses in the USA — from startups to Fortune 500, empowering companies across 50+ industries with a results-oriented full-funnel outreach, boasting a staggering average of $10 return on every $1 spent with Belkins. We foster long-term partnerships to unlock the full potential of B2B clients, allowing them to scale steadily regardless of market shifts. ## What you'll be doing - Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells. - Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies. - Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them. - Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them. - Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues. - Balancing individual and team KPIs (50%/50%) and being accountable for both. ## What you bring - 3+ years in account management, client success, or B2B lead generation — with at least 5 concurrent projects under your belt, ideally 10+ - Proven full ownership of account health and results, coordination, support, and actual accountability. - Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update. - The ability to stay composed in difficult client conversations and turn conflict into productive insight. - Well-developed
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