AccountSpecialist

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! Our client is a U.S.-based freight brokerage company focused on providing truckload transportation solutions, with strong expertise in dry van freight and spot market operations. They operate in a fast-paced, high-volume environment, working with a wide network of carriers to ensure reliable capacity and competitive pricing while maintaining a strong focus on service and efficiency. Position Overview: We are looking for a highly organized and proactive Account Specialist to support weekend freight operations, customer communication, and shipment visibility across a fast-paced transportation environment. This role is critical in ensuring freight continues moving smoothly outside of standard weekday operations. You will act as a key operational support partner responsible for load booking, shipment tracking, customer updates, and escalating urgent issues to Account Managers when needed. The ideal candidate is detail-oriented, responsive, calm under pressure, and comfortable managing multiple shipments and customer communications simultaneously. This is not a sales role - this is an operations and customer support-focused logistics position requiring strong communication, urgency, and accountability. ROLE IN ONE LINE: A logistics operations professional responsible for weekend load booking, shipment tracking, customer communication, and escalation support to ensure smooth freight execution and customer visibility. Key Responsibilities: 1. Book and update loads accurately within internal systems and TMS platforms 2. Track active shipments and monitor load progress throughout transit 3. Provide proac