Us And Help Shape The
AccountSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Specialist at Us And Help Shape The. Skills: Account management, Sales, Renewals. Track customer renewals. Manage customer renewals”
What You'll Achieve.
Drive sales; Drive upsells; Drive cross sells; Drive renewals; Provide exceptional customer service
Industry & Context.
Root cause analysis; Problem definition; Solution identification; Solution selection; Solution implementation
Sick leave coverage contract
What They're Looking For.
Must Have
Experience in account management, Experience in retention & renewals, Experience in sales, Proficiency in CRM software, Proficiency in sales tools, Proficiency in Salesforce, Proficiency in Microsoft Excel, Ability to negotiate complex terms, Ability to close agreements, Ability to find solutions, Ability to analyze market data, Ability to analyze sales performance, Organizational skills, Ability to manage multiple tasks, Ability to manage deadlines, Grasp of sales processes, Grasp of sales strategies, Ability to develop value propositions, Ability to work effectively with cross-functional teams
Nice to Have
Fluency in German
What You'll Do.
Track customer renewals
Manage customer renewals
Assist account executives
Assist account managers
Provide relevant data
Provide relevant insights
Collaborate to develop sales strategies
Collaborate to develop renewal strategies
Identify potential risks
Serve as point of contact
Provide regular updates
Communicate regarding renewals
Address customer questions
Address customer concerns
Analyze customer data
Identify opportunities for improvement
Maintain customer information
Update customer information
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Customer service
Full Job Description
The **Account Specialist** position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service. Please note this is a**_sick leave coverage_****** contract **About the Role** : In this opportunity you will: * Track and manage all customer renewals, ensuring timely and accurate processing * Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights. * Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks. * Prepare and send out quotes, contracts, and other necessary documentation. * Serve as a point of contact for customers regarding sales, renewal, and support inquiries. * Provide regular updates to the sales team and management on sales, renewal status and performance metrics * Communicate with customers regarding upcoming renewals, addressing any questions or concerns. * Analyze customer data to identify trends and opportunities for improvement * Maintain and update customer information in the CRM system - Salesforce **About You:** You're a fit for the role if you have: * Experience in account management, retention & renewals, sales, or a related field. * Excellent communication and interpersonal skills. * Fluency in English as well as in one of these languages is desirable: German is desireable * Proficiency in CRM software and sales tools, driving utilization of tools and process training. Salesforce and Microsoft Excel * Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services. * Ability to find solutions to difficult or complex issues by defining the problem, det
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