TargetSmart Communications
Political Organization
AccountSpecialist
Neural analysis suggests this role is
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“Account Specialist at TargetSmart Communications. Skills: Client Services, Account Management, Political Data, Campaign Support. Provide support for progressive organizations and Democratic campaigns, consultants, and polling firms’ use of all of TargetSmart’s data, products, and technology tools. Maintain relationships with and providing account management for a broad range of clients”
Industry & Context.
Ability to trouble-shoot issues and solve problems requiring quick turnaround times
Must be located and be authorized to work in the US, Available for after hours and weekend coverage during election cycle as needed
What They're Looking For.
Must Have
Experience working with political data (i. e. , voter files, model scores, donor lists, membership lists, etc.), Experience working with at least one of TargetSmart’s ListBuilder, SmartVAN, other Voter Activation Network (VAN) software, or other similar online data querying software, Understanding of voting process and political district boundaries, Proficiency in MS Office (Word, Outlook, Excel, PowerPoint), Ability to trouble-shoot issues and solve problems requiring quick turnaround times, Ability to handle multiple tasks at once and see them through to completion and within appropriate deadlines, Attention to detail, solid communication skills, Available for after hours and weekend coverage during election cycle as needed
What You'll Do.
Provide support for progressive organizations and Democratic campaigns
and polling firms’ use of all of TargetSmart’s data
Maintain relationships with and providing account management for a broad range of clients
Educate and train clients on TargetSmart’s data and offerings
Play an essential role in the overall day-to-day Client Services’ operations of TargetSmart
Manage assigned client base through regular meetings and interaction with staff throughout client organizations
Meet with clients to discuss their programs and campaigns
as well as explain the full range of TargetSmart’s offering with the possibility of upselling additional products and services
Work with the Sales and Client Services teams on contract renewals
usage reporting and billing
Attend TargetSmart and client events
and summits as needed
Participate in Client Services’ work on product modifications
Triage and troubleshoot daily inbound questions and requests
Complete steps required to onboard new clients
Enter client information into project management system and manage Salesforce accounts
and ensure delivery of data requests
Provide support for a variety of internal and external platforms that host TargetSmart data
Assist in the planning and organizing of the bi-annual client Roundtable event
Assist with the production and reporting of client communications
Develop Client Support content (i. e.
data and technology tools documentation
training materials and explanations
product release information
frequently asked questions
Maintain client and partner contact lists in all platforms
How You'll Work.
Team & Collaboration
Work with the Sales and Client Services teams on contract renewals, usage reporting and billing; Participate in Client Services’ work on product modifications, standardization, documentation, and support
Communication Scope
solid communication skills
Process & Methodology
Manage assigned client base, Enter client information into project management system, Manage Salesforce accounts, Document, submit, monitor, and ensure delivery of data requests, and processing jobs, Ability to handle multiple tasks at once and see them through to completion and within appropriate deadlines
Full Job Description
Annual Salary Range - $55,000 - $70,000 Location - Must be located and be authorized to work in the US As a member of TargetSmart’s Client Services Team, you will provide support for progressive organizations and Democratic campaigns, consultants, and polling firms’ use of all of TargetSmart’s data, products, and technology tools. This role includes maintaining relationships with and providing account management for a broad range of clients, educating and training clients on TargetSmart’s data and offerings, and playing an essential role in the overall day-to-day Client Services’ operations of TargetSmart. * Manage assigned client base through regular meetings and interaction with staff throughout client organizations * Meet with clients to discuss their programs and campaigns, as well as explain the full range of TargetSmart’s offering with the possibility of upselling additional products and services * Work with the Sales and Client Services teams on contract renewals, usage reporting and billing * Attend TargetSmart and client events, conferences, and summits as needed * Participate in Client Services’ work on product modifications, standardization, documentation, and support * Triage and troubleshoot daily inbound questions and requests * Complete steps required to onboard new clients * Enter client information into project management system and manage Salesforce accounts * Document, submit, monitor, and ensure delivery of data requests, and processing jobs * Provide support for a variety of internal and external platforms that host TargetSmart data * Assist in the planning and organizing of the bi-annual client Roundtable event * Assist with the production and reporting of client communications * Develop Client Support content (i.e., data and technology tools documentation, training materials and explanations, product release information, frequently asked questions, etc.) * Maintain client and partner contact lists in all platforms **Requirements** * Experience
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