Public Consulting Group LLC
Human Services
AccountSpecialist
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“Account Specialist at Public Consulting Group LLC. Skills: Account Specialist, customer service, benefits administration, case management, human services, youth transitioning from foster care, federal benefit programs, representative payee process. Assist older foster youth and families in understanding federal benefit programs and eligibility requirements. Educate youth and caregivers on how to manage, maintain, and protect benefits as youth transition from foster care”
What You'll Achieve.
support positive outcomes for youth and families
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s degree or 2 years of relevant experience, background in customer service or other types of engagement programs
Nice to Have
Experience with working in a customer service, benefits administration, case management, social services, or human services role, Experience supporting youth, families, or vulnerable populations, particularly those involved with foster care, transition-age youth programs, or social service systems, Demonstrated ability to explain complex policies, procedures, or financial information in a clear, patient, and easy-to-understand manner, organizational skills with the ability to manage a caseload, track deadlines, and meet required timeframes, Proficiency with standard office software and databases (e.g., Microsoft Office, case management or benefits tracking systems), Excellent written and verbal communication skills with an emphasis on professional, accessibility and customer service, Reliable, detail-oriented, and able to work independently while collaborating effectively with a team, Familiarity with Social Security benefits and/or human services organizations a plus
What You'll Do.
Assist older foster youth and families in understanding federal benefit programs and eligibility requirements
Educate youth and caregivers on how to manage
and protect benefits as youth transition from foster care
Support youth and families through the representative payee process
including guidance on responsibilities and compliance
and compassionate customer service to youth
families and caregivers
Explain complex policies
and financial information in a clear
easy-to-understand manner
Serve as a trusted point of contact for questions related to benefits
and ongoing support needs
Track individual caseload
and required timeframes to ensure timely and accurate service delivery
Collaborate with internal teams and external stakeholders to support positive outcomes for youth and families
How You'll Work.
Team & Collaboration
Collaborate with internal teams and external stakeholders
Communication Scope
Excellent written and verbal communication skills; communication skills with the ability to explain complex information clearly and empathetically
Full Job Description
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit [www.publicconsultinggroup.com](http://www.publicconsultinggroup.com/). Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. _Services:_ * Program Consulting * Finance Consulting and Billing Services * Applied Technology * Outsourcing and Operations * Strategy * Project and Grants Management * Assessments and Feasibility Studies PCG is seeking a dedicated and customer-focused Account Specialist to support youth transitioning from foster care and their families, including older youth turning age or 18. This role is responsible for helping youth and caregivers understand federal benefit programs, maintain eligibility, and successfully manage benefits during and after the transition from care through outreach and in response to hot line inquires. The Account Specialist plays a key role in education, advocacy, and ongoing support while ensuring accurate tracking of workload and timelines. Key Responsibilities * Assist older foster youth and families in understanding federal benefit programs and eligibility requirement
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