Axalta
Coatings
AccountSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Specialist at Axalta. Skills: customer relationship management, account management, sales, communication, problem-solving. maintaining customer satisfaction and long-term retention. partnering with coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered”
What You'll Achieve.
maintaining customer satisfaction; long-term retention of Axalta’s customers; foster their long-term success; ensuring that all elements of the business agreement are delivered; contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management
Industry & Context.
Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach; Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
local presence in Ontario, Canada to allow for onsite visits to customer sites, willing and able to travel up to 50% of the time
What They're Looking For.
Must Have
Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience, knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals, Working knowledge Axalta’s core product lines and repair shop business fundamentals, Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach, Self-disciplined and able to perform effectively in unstructured and autonomous conditions, Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers, team player and actively seeks opportunities to support territory activities and meet customer needs, Demonstrates effective written and oral communication skills, Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint), Must be willing and able to travel up to 50% of the time
What You'll Do.
maintaining customer satisfaction and long-term retention
partnering with coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered
Acts as primary point of contact for identified customers and builds strong
collaborative relationships
Understands key elements of the business agreement with each customer
Develops and executes account plans capturing the product
color and services needs of the customer
Understands and accurately communicates the values and benefits of Axalta product
Understands and engages the appropriate resources to meet the unique needs of each customer
Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
Effectively prioritizes tasks and contributes to regional team’s expected results for revenue
and distributor management with a high sense of urgency
Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
Leads paint conversion efforts and solicits distribution resources to support the customer
Maintains accurate account information and contact data in SalesForce (SFDC)
Utilizes appropriate technological resources (SharePoint
etc. ) to further individual productivity and enhance communication with co-workers and customers
How You'll Work.
Team & Collaboration
partner with our coatings customers; member of the Regional Sales team; engages the appropriate resources; organized communication approach with a regular customer call schedule; contributes to regional team’s expected results; solicits distribution resources; enhance communication with co-workers and customers; team player and actively seeks opportunities to support territory activities; collaborative approach
Communication Scope
Demonstrates effective written and oral communication skills; organized communication approach; regular customer call schedule; clearly documents customer interactions; accurately communicates the values and benefits; enhance communication with co-workers and customers
Process & Methodology
Develops and executes account plans
Full Job Description
JOB TITLE:**Account Specialist** **OUR COMPANY:** Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. **Job Summary:** The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the Regional Sales team, the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. This is a remote, home office-based role. The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals. **Work Location:** This fully remote role requires a local presence in **Ontario, Canada** to allow for onsite visits to customer sites and is not eligible for relocation. **Expected Compensation:** We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The expected compensation range for this position is $70,000 - $80,000 CAD annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. **Key Responsibilities:** * Acts as primary point of contact for identified customers and builds strong, collaborative relationships. * Understands key elements of the business agreement w
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