AccountSpecialist

# **Join us for an exciting career with the leading provider of supplemental benefits!** O**ur Promise** Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. The Account Specialist is responsible for supporting assigned small group dental and vision accounts through proactive client service, renewal coordination, issue resolution, and ongoing account management activities. This role manages day-to-day communication with brokers and clients, coordinates with internal departments, supports retention initiatives, and assists with renewal and upsell opportunities for groups under 100 enrolled members. **Communication / Client Support** * Communicate internally and externally to support assigned accounts and ensure timely resolution of client needs * Respond to phone calls, emails, and client inquiries * Participate in client presentations and meetings (in person and via Teams) * Monitor assigned inboxes and requests through completion * Serve as a primary point of contact for assigned accounts **Inquiry Resolution** * Support eligibility, claims, billing, and general account inquiries * Process requests for information and commission statement requests * Coordinate Broker of Record change requests * Partner with internal departments to resolve client issues and escalations **Billing & Enrollment Support** * Provide invoice copies and assist with billing-related questions * Support enrollment inquiries and enrollment clarification requests * Coordinate with Eligibility and other internal departments to ensure accuracy of member information * Assist with open enrollment materials and scheduling requests **Renewal & Retention Management** * Manage assigned renewal block for groups under 100 enrolled members * Review upcoming renewals and proactively engage brokers and clients prior to contract expiration * Conduct sche