Saab, Inc.
defense and security
AccountServicesManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Services Manager at Saab, Inc.. Skills: Customer Service, Account Management, Communication. Manage customer accounts. Respond to customer requests”
Industry & Context.
Ability to coordinate resolution of customer service issues
Occasional off-hours and weekend on call assignments, 24/7/365 on-call customer support rotation, Must be a U. S. citizen, Permanent Resident (green card holder), or protected individual, Pass a pre-employment drug screen
What They're Looking For.
Must Have
3+ years related work experience required, Customer-focused mindset with a demonstrated commitment to delivering exceptional service and building long-term customer satisfaction, Ability to coordinate resolution of customer service issues and recognize when to escalate issues, professional communication skills with the ability to interact confidently and effectively with customers, internal stakeholders, and cross-functional Saab personnel, Excellent verbal, written, and interpersonal communication skills, with the ability to build credibility and influence across diverse audiences, Proven ability to establish, develop, and maintain customer relationships, Ability to understand market dynamics, customer needs, and competitive landscape to support business objectives, active listening skills with the ability to understand customer perspectives and respond with effective solutions, Ability to manage multiple priorities simultaneously, Detail-oriented with the ability to quickly understand and engage with technical products, systems, and content, Ability to identify and recognize opportunities for account growth, Willingness to participate in a 24/7/365 on-call customer support rotation as business needs require, Must be a U. S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U. S. C. 1324b(a)(3), Candidates will be required to pass a pre-employment drug screen
Nice to Have
BAS Degree in a Business-related discipline is strongly preferred
What You'll Do.
Manage customer accounts
Respond to customer requests
Perform customer order quotes
Answer customer telephone and email contacts
Provide follow-up communications
Understand customer issues
Recruit help from appropriate people
Coordinate actions across departments
Meet service level requirements
Build customer relationships
Contribute to people-first culture
Monitor customer service performance
Follow through on matters
Perform other tasks as assigned
How You'll Work.
Team & Collaboration
Build customer relationships with customers and Saab colleagues working in a team environment; Coordinate actions across multiple departments and levels within the organization; Interact confidently and effectively with customers, internal stakeholders, and cross-functional Saab personnel
Communication Scope
professional communication skills; Excellent verbal, written, and interpersonal communication skills; ability to build credibility and influence across diverse audiences
Full Job Description
### **Job Description:** Saab, Inc. Regional Aircraft in Ashburn Virginia is seeking a dynamic, results-oriented **Customer Service Account Representative** to provide outstanding customer service to Saab airline customers and internal colleagues. The ideal candidate will be highly motivated, customer-focused, and committed to providing outstanding service as an advocate for Saab customers. Responsibilities include, but are not limited to: * Customer account management * Respond to day-to-day requests from customers for parts and services * Perform customer order quotes and follow up * Answer and respond to customer telephone and email contacts, including occasional off-hours and weekend on call assignments, as necessary * Provide frequent follow-up communications to ensure that customers and Saab colleagues are fully apprised of quote and order status * Become familiar with Saab products and programs to best understand customer issues and recruit help from the appropriate people * Coordinate actions across multiple departments and levels within the organization, as necessary, to ensure that service level requirements are met * Build strong customer relationships with customers and Saab colleagues working in a team environment * Contribute to a people-first culture in alignment to Saab values, demonstrating core Company values: Trust, Drive, Expertise, and Support * Must be able to multi-task and prioritize workload to meet customer needs * Monitor customer service performance * Responsible for timely follow through on all matters * Other tasks as assigned Compensation Range: $77,400-$96,800 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. ### **Skills and Experience:** * BA/BS Degree in a Business-related
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