AccountServiceRepresentative

We are looking for an Account Service Representative to join our dynamic team of high-achieving professionals dedicated to delivering an exceptional client experience. As an Account Service Representative, you'll play a key role in managing and supporting a portfolio of Group Insurance & Retirement (Pension) clients. This is a full-time, hybrid position based in Winnipeg, MB, with some flexibility for remote work. We strongly encourage First Nations and Indigenous applicants to self-declare in your cover letter. ### ### # **The Account Service Representative will:** * Manage an assigned block of clients, delivering consistent and proactive service * Host employee meetings and training sessions for plan administrators (in-person and virtual) * Educate plan members and administrators about their group insurance and retirement benefits * Respond to client inquiries via email, phone, or meetings with professionalism and care * Act as a liaison between clients, insurance carriers, and internal teams * Build strong, trusting relationships with new and existing clients * Collect and processing documentation accurately and on time * Identify and implement solutions to maintain a high standard of service * Ensure service standards are met and tracked regularly * Travel to client sites, including multi-day overnight trips (driver’s license and reliable, late-model vehicle required) * Support additional tasks and projects as needed # # **To be successful as an Account Service Representative with Life Benefit Solutions, you will need:** * Experience in group insurance, pension/retirement, or a related field (preferred, not required) * A passion for delivering excellent client service * Strong relationship-building skills and a genuine interest in community engagement * Excellent communication skills, both written and verbal * High attention to detail and strong organizational skills * Ability to multitask, prioritize, and meet deadlines in a fast-paced environment * Effective p