Peak Credit Union
AccountResolutionSpecialist
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“Account Resolution Specialist at Peak Credit Union. Skills: Account Resolution, Collections, Member Calls. Manage outbound/incoming member calls. Make payment arrangements”
What You'll Achieve.
Protecting and preserving credit union assets; Protecting and preserving credit union relationships; Increase efficiencies within the department
Industry & Context.
Analyze and evaluate situations affecting loan assets
Residing in Oregon and Washington, Work extended hours as required
What They're Looking For.
Must Have
1 year experience in customer service or collection experience required
Nice to Have
Knowledge of the Symitar and Temenos systems are preferred
What You'll Do.
Manage outbound/incoming member calls
Make payment arrangements
Contact members with past due accounts
Set up repayment schedules
Obtain payment from members
Complete complex collection tasks
Review negative shares report
Follow-up on charged off accounts
Review and unlock dormant accounts
Manage delinquent accounts queue
Make repossession recommendations
Prepare files for collateral recovery
Submit files for repossession approval
Waive fees on accounts
How You'll Work.
Team & Collaboration
Provides guidance to teammates; Assists with training new staff
Communication Scope
Member calls; Phone; Email; Mail
Full Job Description
To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by June 2, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches) Pay Range: The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.69 - $28.04. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: Our Account Solutions Department is currently looking for two (2) full-time Account Resolution Specialists. This position performs all duties related to protecting and preserving credit union assets and relationships by establishing payment plans, collecting loan payments, recovering collateral, and recommending accounts for charge off. What You’ll Do: Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts. Makes payment arrangements within policy and procedure guidelines. Contacts members with past due accounts, loans, and Visa's via phone, email and mail to discuss outstanding balances and payments, sets up repayment schedules, and obtain payment from members. Utili
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