Vanderbilt Mortgage
Financial Services
AccountRepresentative
“Account Representative at Vanderbilt Mortgage. Skills: Account Management, Collections, Customer Service. Resolve customer delinquency through negotiation. Educate customers on timely payments”
What You'll Achieve.
Resolve specified number of past due accounts monthly; Meet and exceed assigned goals
Industry & Context.
Problem-solving; Analyze debt and income information; Evaluate alternate solutions; Arrive at sound conclusions
Must be able to remain in a stationary position 75% of the time, Constantly operating a computer and other office productivity machinery, Constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment, Travel Required: As Needed
What They're Looking For.
Must Have
Basic computer skills, Ability to type at least 25 wpm, Great attention to detail, Organizational skills, Ability to communicate effectively and efficiently via phone, email, and person to person, Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken, Ability to manage multiple initiatives and/or conflicting responsibilities, Goal oriented, self-motivated personality, Capacity to meet and exceed assigned goals, Ability to effectively collaborate and work in a team environment, Willingness to learn, Work ethic, Work across many teams and business units, Time management
Nice to Have
Previous experience in a Collections, Call Center or Loan Servicing environment
What You'll Do.
Resolve customer delinquency through negotiation
Educate customers on timely payments
Provide excellent customer service
Determine suitability of assistance options
Perform account reviews and audits
Perform outbound calls to collect payments
Identify loss mitigation opportunities
Address customer concerns
Service a portfolio of accounts
Assist borrowers with mortgage-related questions
Assist customers with inquiries
Perform outbound email communication
Handle timelines and actions for Consumer Lending loans
Achieve log-in time requirements
Assist other departments with phone coverage
Analyze debt and income information
Set-up and review payment plans
Document mortgage collections system
Order and review home occupancy inspections
Ensure timely sending and processing of Loss Mitigation Paperwork
Input and document customer complaints
Review accounts for legal and repossession input
Create summaries for supervisor approval
Request value opinions for legal actions
Attend team and department meetings
Attend coaching and call quality meetings
Attend monthly training
How You'll Work.
Team & Collaboration
Work across many teams and business units; Effectively collaborate and work in a team environment; Assist other departments (customer service, legal) as needed with phone coverage
Communication Scope
Communicate effectively and efficiently via phone, email, and person to person
Applying for this Account Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Vanderbilt Mortgage?
Real rants from real employees. Read before you apply.